Lateral Transfer List - Information Systems Technical Analyst II - Generalist

• Your answers to the supplemental questions will be validated to ensure you meet the eligibility requirement per HRAR 7.01. Incomplete or inappropriate information may result in ineligibility.
• Your résumé should support information that reflects the knowledge, skills and abilities identified in the To Qualify section. Resume is not used in determining eligibility to be placed on the transfer eligibility list, it will provide information for consideration in the selection process.
• All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted.

Do not attach materials not requested.

The ISTA II typically maintains beyond entry level support of City technology systems and have a minimum of two years of practical experience. The position generally has a college degree and/or technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), HDI Desktop Support Technician, or other hardware vendor certifications. Although, this is not a requirement of the position.

It is desirable that applicants have experience in Desktop Support or, at a minimum, Service Desk support. Applicants must be able to work independently and be comfortable interfacing with various IT teams and customers.

The successful candidate must pass a comprehensive police background investigation in order to have their employment retained., The following are the knowledge, skills and abilities that the bureau has identified as critical and your resume should include/highlight these areas.

• Knowledge and experience working with personal computers and laptops.

• Ability and experience installing, configuring, updating and troubleshooting at least one current operating system.

• Knowledge and experience applying the principles and practices of troubleshooting hardware and software issues.

• Knowledge and experience applying the methods and techniques of computer software installation.

• Ability and experience providing customer service, determine and understand customer’s issues and attempt to manage / defuse the situation.

Applicants must also possess:

• Ability to successfully pass an in-depth background investigation.