Automation & AI Systems Associate

The Automation & AI Systems Associate is an entry-level role focused on developing and supporting automation solutions and AI agents that power smarter workflows across Bay Cities. This position is part of a growing initiative to embed Copilot-style AI into every business unit-turning repetitive tasks into intelligent systems that improve speed, visibility, and profitability. The associate will work across IT, Data, and Workflow teams to deliver solutions using Microsoft Power Platform, Copilot Studio, and ERP-integrated APIs (Amtech, Llumin, Helios). This is a career-launching role for someone with strong curiosity, technical aptitude, and a passion for solving problems with modern tools., * Build and maintain AI agents in Copilot Studio and comparable agent platforms for HR, AP, Operations, and ERP

• Train agents on Bay Cities’ business data using prompts, flows, and Fabric-connected knowledge
• Collaborate with Data and Workflow teams to test and refine agents using structured feedback
• Document agent runbooks, use cases, and escalation paths

Automation & Workflow Support

• Assist in creating Power Automate and n8n flows for invoice processing, HR onboarding, and ERP syncs
• Collaborate with Workflow Team (Switch, WebCenter, Tilia) to map and digitize manual processes
• Support automation QA and track performance using ManageEngine ServiceDesk Plus

Data Integration & Support

• Help align automations with Power BI and Fabric datasets to surface business insights
• Assist with structured API integrations (Amtech, Llumin, Helios, SmartCapture)
• Maintain flow documentation, logs, and testing steps
• Follow team standards for documentation, version control, and testing, and escalate blockers to the Lead early
• Handle company and customer data in AI and automation tools according to IT security and data-handling policy, * US Persons Only (US citizens, lawful permanent residents, refugee or asylee - all require proper identification and documentation).
• Up to 10% local travel.
• Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.
• Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
• Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.

• Interest in Power Platform, n8n, AI agents, and business process improvement
• Strong attention to detail and documentation
• Exposure to JSON, Excel, or REST APIs (a plus)
• Comfort collaborating across business functions
• Growth mindset and a proactive “builder” attitude

Requirements:

EDUCATION, EXPERIENCE & COMPETENCIES

• 0-2 years in IT, data, business systems, or automation support
• Certificate or degree in Information Systems, Computer Science, Business Tech, or equivalent

Bonus Experience

• Power Automate, Copilot Studio, n8n
• Power BI, SmartCapture
• Amtech, Llumin, ERP systems

Core Competencies

• High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
• Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
• Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything they do. Builds strong, positive relationships with all stakeholders.
• Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
• Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Use time effectively, prioritizes and organizes workflow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.