Tier 1 - Help Desk Support Specialist

Provide remote technical support for clients across various industries. Level 1 support tickets via phone, email, and ticketing systems. Basic, Level 1 troubleshoot hardware, software, and networking issues on Windows and Mac systems. Document support activities, client environments, and resolutions in the Autotask system. Escalate complex issues to senior technicians or engineers as appropriate.

1+ years of help desk or technical support experience, preferably in an MSP or multi-client environment. troubleshooting skills for Windows 10/11, Microsoft 365, and standard business applications. Working knowledge of Active Directory, DNS, DHCP, and basic networking concepts. Experience with remote support tools. Excellent customer service and communication skills, both written and verbal. Ability to manage and prioritize multiple tickets across clients Self-motivated, team-oriented, and eager to learn new technologies.