Integration & Tech Support Specialist

Ultimate Staffing Services is excited to present an opportunity for an Integration & Tech Support Specialist to join a dynamic team in Nevada. This role is integral to providing technical expertise and support, focusing on technical client relations, onboarding, and ongoing support. The successful candidate will be a self-starter with a strong background in payment services, capable of working independently and communicating effectively with both technical and non-technical audiences., * Manage the technical integration and onboarding of all new merchants and partners to the platform.

• Support the sales team throughout the sales cycle to help win new business and support the growth of existing merchants.
• Build, enhance, and maintain technical documentation on an ongoing basis.
• Contribute to scoping projects, building business cases, and assisting with project management of product enhancements.
• Build, manage, and support requests for custom reporting.
• Support third-party software providers and other platforms in integrating with the platform.
• Provide gateway and feature functionality training to merchants and partners as required.
• Be available to support and help resolve merchant account or gateway issues.
• Provide feedback to leadership on optimizing the sales process, enhancing sales channels, and improving corporate brand awareness.
• Represent the company and its brand positively, conducting all activities with professionalism and integrity.

• Strong technical acumen with proven experience in leading industry methodologies, languages, architecture, and internet technologies.
• A minimum of 3 years of experience in global payments and omni-channel commerce.
• Strong analytical skills with a clear methodology and sound reasoning in activities and decision-making.
• Tenacious and resilient with a positive, solution-oriented attitude.
• Exceptional listening, communication, and presentation skills.
• Excellent project management, planning, organization, prioritization, and time management discipline.
• Energetic and focused, with a team player mentality.
• A self-starter comfortable in an entrepreneurial and fast-paced environment.
• Education requirement: High School Diploma or equivalent required.

• Medical
• Dental
• Vision

Additional Details

The position offers a fixed pay rate of $27.00 per hour.