Deskside Services Technician

The position performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Provide conference room support. Crestron experience preferred.
• Resolve incidents and problems associated with EUC equipment.
• Must have experience with MacBook and Android devices
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Communicate technical information to technical and non-technical team and customers., * Do you have hands-on experience supporting both Windows and macOS devices, including imaging and deployment?

Good technical/customer service skills, google suite knowledge ,Windows and MAC skills, imaging, AV experience, AV/Conference room support experience, a plus.

• Requires 3+ years of related work experience
• Sound knowledge of imaging tools
• Sound knowledge of data backup and recovery tools
• Installing, upgrading, and maintaining Windows 11
• Installing, upgrading, and maintaining MacBook and Android Devices
• Deploying Windows 11 and Google Workspace in large enterprises
• Configuring hardware and applications related to Windows, Mac, and Android devices
• Much have Intune Experience
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Configuring backup and recovery options, * Do you have experience supporting AV/Meeting Room technologies and Google Workspace (Google Suite)?

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance