Bilingual Automation Support Engineer - English/ Mandarin & Training Provided!

• Involved in custom automation engineering customer status meetings from the conception of the project to installation.
• Support development. Assembly, and testing Hilectro robots in South Carolina facility.
• Support custom higher level cartesian robot projects through installation, support, and service.
• Installation support and service of our key account Haitian Smart Solution projects.
• Support and startup of all automation solutions. This includes: Learning and supporting all our robot lines (Fanuc, Well-lih, Hilectro), Custom conveyor systems, Vision Systems, Laser Marking, Various auxilary automation equipment
• Provide basic mechanical design of automation components and prototype designs.
• Provide onsite customer installation, commissioning, and training of automation systems.
• Troubleshoot mechanical, electrical, controls, and robot program issues.
• Travel to customer sites for installation, commissioning, and support.
• Perform other duties or functions as specified by management.
• This position is based in our South Carolina facility.
• Training and onboarding for 4-6 months in the Worcester, MA facility.

• Minimum of an associate’s degree in mechanical engineering, electrical engineering, mechatronics, controls engineering, or related technical discipline.
• Must be bilingual - English/Mandarin
• Minimum of 1 year of professional industry experience or equivalent combination of internships/co-ops with demonstrable automation or controls exposure.
• Foundational experience with PLC programming (Allen-Bradley or equivalent). Ability to modify, and troubleshoot basic ladder logic or function block programs.
• Familiarity with CAD software for reading and editing electrical schematics
• Introductory experience with HMI/SCADA development; understanding of tag-based programming and basic operator interface design.
• Exposure to industrial robotics (FANUC, ABB, or similar) and/or machine vision systems (Keyence, Cognex) with strong interest in developing programming skills.
• Awareness of industrial safety systems and PILZ safety controllers; classroom or project exposure preferred.
• Ability to balance multiple projects and work in dynamic manufacturing or automation environments.
• Strong analytical and troubleshooting skills with a demonstrated eagerness to learn in a hands-on environment.
• Effective communicator, able to document work clearly and collaborate with other engineers, technicians, and customers.
• Ability and willingness to travel to customer sites for installation, commissioning, and support (50-75% travel, including international).

Competencies

• Resilience in the face of challenging circumstances.
• Analytical, problem-solving, and organizational skills.
• Ability to manage competing priorities.
• Customer service as a primary focus.
• Proactive team player with demonstrated initiative.
• Takes ownership of individual and team success.
• Flexibility, optimism, and openness to change.
• Self-motivated/self-directed.
• Strong planning skills with ability to handle multiple projects through to completion., * CAD software: 1 year (Preferred)
• PLC programming: 1 year (Preferred)
• automation or controls exposure: 1 year (Preferred)

Language:

• Mandarin (Required)

License/Certification:

• driver’s license (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance