Professional Services Engineer

The PSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the Forescout product with other customer third party software such as remote access and SIEM technologies

Principal Duties & Responsibilities:

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.
• Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion.
• Assist customer business units with their Forescout implementation plans and network designs. Coordinate and lead meetings and provide written summaries.
• Contribute to the development of best practices, intellectual property, and training material.
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.

• Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.).
• Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols).
• Network equipment configuration (Switch, Router, Firewall).
• Linux O/S (Ubuntu and CentOS) installation, security configuration, and management.
• Hands-on experience with Forescout solutions.
• Worrking knowledge of Linux/UNIX operating systems.
• Virtualization environments for both desktop and server deployments.
• Ability to gather, analyze, and interpret data in order to efficiently and effectively take action.
• Working knowledge of industry security standards, procedures and technologies.
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
• Education and Experience:
• Bachelor?s degree in Computer Science, Engineering or equivalent experience3+ years of technical professional services experience in a customer-facing role

Physical Requirements:

• Predominantly Sedentary work. Work is performed in an office or home office environment and requires the ability to operate standard office equipment and keyboards. Requires the ability to walk short distances.
• Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

• Competitive salary
• Comprehensive Benefits Package
• 401k option
• Professional online learning opportunities and development
• Collaborative and supportive work environment
• Paid Time off (PTO)
• 11 Company Paid Holidays

Hui Huliau and its subsidiaries are participants of E-Verify.

Hui Huliau and its subsidiaries are drug free workplaces.