Critical Facilities Operations Center Operator, Data Center Operations

As an Apple FOC Operator, you will ensure the performance of critical infrastructure monitoring systems. You will own all activities in critical spaces, respond to alarms, lead incident management, and uphold Apple maintenance standards. This fast-paced role requires strong situational awareness, clear communication, and sound decision-making. Critical Facilities operations monitors work 12 hours per day including graveyard, weekend, and holiday shifts and may work overtime depending on business needs.”,”responsibilities”:”Manage and monitor all controls and monitoring systems - including Electrical Power Monitoring Systems, Building Management Systems, Fire/Life Safety, Generator Systems, and Facility Networks - and manipulate control systems as required based on maintenance activities and direction from onsite supervision

Identify critical events and lead the incident management process, running Emergency Operating Procedures until relieved by management, and escalating issues per the current escalation policy

Maintain and update logs and reports ensuring accuracy and compliance with applicable standards

Perform or ensure completion of daily rounds and readings, verify health of building monitoring systems, and employ data-driven analysis to identify and address infrastructure issues

Manage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidents

Implement Change Requests for planned facilities work, open incident tickets for break/fix activities, and update work orders with vendor time and notes in the maintenance management system

Provide updates during turnover meetings on outstanding issues, conduct or participate in daily staff meetings, and ensure the FOC is staffed and maintained at all times

Collaborate with facilities peers, management, and external vendors while maintaining comprehensive documentation of system changes and site health.

Coordinate with vendors, contractors, and service providers - ensuring accurate check-in/check-out, evaluating vendor performance, and escalating concerns to management as needed

4+ years of related experience in a mission critical environment

Ability to analyze complex failure scenarios, understand detailed one-line diagrams and piping and instrumentation diagrams, and interpret cascading failure risks

Understanding of safety regulations and standard processes in data center environments

Competency in Apple operating systems or common software applications

Ability to execute standard operating procedures (SOPs), emergency operating procedures (EOPs), and triage high-priority alarms under pressure

Excellent written and verbal communication skills

Experience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when required

Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting

Planning, analytical, organization and problem solving skills

Basic knowledge of NFPA 70E, NFPA 70B, OSHA Hazardous Energy Control program requirements

Minimum Qualifications

2+ years experience with EPMS, BMS and/or FLS controls systems

1-3 years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations center, or military technical ratings (e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical).

Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar

Experience with or exposure to mechanical, electrical, and fire life safety systems

Physical ability to perform tasks that require sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75 lbs.

Capability to work in varying temperature environments (60°F to 110°F) and follow OSHA work-rest cycles

Flexibility to work varied shifts, 12-hour day or graveyard shifts, with a readiness for overtime as decided by business needs

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple’s global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

We are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change!

Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives. As part of a group of like-minded people, you will address complex topics pertaining to applications, devices, processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!