User Experience Designer

As a CX Lead, you will be responsible for enhancing the digital customer experience across web, eCommerce, and digital platforms. You will serve as the voice of the customer, identifying opportunities to improve customer journeys, collaborating with cross-functional teams, and driving initiatives that increase engagement, satisfaction, and business results., Lead customer experience initiatives across digital and eCommerce channels

Improve customer journeys through UX best practices, analytics, and customer insights

Partner with stakeholders across Marketing, Sales, Product, and Digital teams

Drive project execution from strategy through implementation

Support conversion optimization and personalization efforts

Measure and report on customer experience KPIs and business outcomes

Contribute to process improvements and change management initiatives

Bachelor’s degree in Marketing, Business, or a related field

5+ years of experience in Customer Experience (CX), UX, Digital Marketing, Digital Operations, or related areas

Proven experience leading customer journey improvement initiatives

Strong stakeholder management and cross-functional collaboration skills

Experience with digital analytics, CRM platforms, and customer engagement tools

Strong project/program management capabilities

Ability to translate customer insights into meaningful business actions

• 401(k)
• Health insurance
• Paid time off