Product Support Specialist

The Product Support Specialist serves as the primary point of contact for consumers, providing courteous and knowledgeable support on product usage, safety, storage, disposal, labeling, shipping, and troubleshooting. This role manages inbound calls, emails, website inquiries, product reviews, complaints, and claims while delivering exceptional customer service and accurate product information. The position requires strong communication skills, attention to detail, and the ability to resolve issues efficiently while maintaining a professional and empathetic approach., * Respond to consumer phone calls, emails, and website inquiries regarding product usage, safety, storage, disposal, labeling, shipping, and damage concerns in a timely and professional manner.

• Research and resolve consumer complaints, claims, and product-related issues by gathering information, analyzing the situation, and providing clear resolutions.
• Accurately document all consumer interactions, case details, and resolutions in company systems to ensure complete and reliable records.
• Process refunds, coupons, and product replacements while effectively managing consumer conversations and maintaining a positive customer experience.
• Maintain up-to-date product knowledge through ongoing training and collaboration with internal teams, including research and development and marketing.
• Follow company safety, quality, and compliance procedures in all consumer interactions and documentation activities.
• Build strong relationships with internal teams and collaborate across departments to resolve complex issues and improve the overall customer experience.
• Manage multiple consumer inquiries and priorities simultaneously while maintaining accuracy, professionalism, and empathy.
• Contribute to continuous improvement of customer care processes by sharing feedback, identifying trends, and suggesting enhancements., Loans Finance Budgeting Leadership Management Collections Multitasking Financial Sales Customer Service Influencing Skills Debt Consolidation Insurance Products Business Development Customer Empowerment Medical Practices And Procedures Management Training And Development +0 Mobile Multi-Skilled Technician CBRE

Finance, Marketing Data Entry Accounting Procurement Multitasking Supply Chain Communication Inbound Calls Detail Oriented Professionalism Case Management Problem Solving Product Support Customer Service Microsoft Office Product Knowledge Information Gathering Organizational Skills Packaging And Labeling Call Center Experience Verbal Communication Skills Continuous Improvement Process Customer Relationship Management Troubleshooting (Problem Solving), * Experience in customer service, consumer care, or a call center environment is preferred.

• Strong verbal communication skills with a professional, clear, and empathetic approach to interacting with consumers.
• Strong written communication skills for composing accurate, concise, and customer-friendly emails and documentation.
• Excellent problem-solving abilities with the capacity to analyze issues, identify root causes, and propose effective solutions.
• Strong organizational skills with the ability to manage multiple cases and priorities in a fast-paced environment.
• Effective multitasking skills to handle calls, emails, and documentation concurrently without sacrificing quality.
• High attention to detail to ensure accurate data entry, documentation, and processing of refunds, coupons, and replacements.
• Proficiency in Microsoft Office applications and comfort working with computer-based systems and databases.
• Ability to build strong working relationships and collaborate effectively across departments., * Experience in a product-based support environment is a plus, particularly handling inquiries related to product usage, safety, and troubleshooting.
• Familiarity with documenting customer interactions in CRM or case management systems.
• Comfort working with established safety, quality, and compliance procedures.
• Interest in learning about products and staying current through training and collaboration with internal teams.

Work Environment

This role is based in an office environment, working closely with a small team of approximately five colleagues. The position involves regular use of computers, Microsoft Office applications, and company systems to manage consumer interactions and documentation. The work setting is collaborative and fast-paced, with frequent communication across departments such as research and development and marketing to maintain product knowledge and support effective issue resolution. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Excel Lifting Ability Microsoft Office Agile Methodology Microsoft Outlook Energy Management Project Management Technical Services General Mathematics Facility Management Security Consulting Organizational Skills Valid Driver’s License Intellectual Curiosity, Hoisting Curiosity Leadership Data Entry Coordinating Construction Communication Investigation Accountability Subcontracting Detail Oriented Risk Management Microsoft Office Job Safety Analysis Willingness To Learn Organizational Skills Training Coordination Collaborative Software Construction Management Material Safety Data Sheet Training Records Management Interpersonal Communications

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.