Onsite Support Technician

The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio/video systems.

Do you have experience in Power tools?, * Effectively communicate with employees, customers and colleagues.

• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Computer knowledge and experience with Mac, Windows, and Linux command lines.
• Knowledge of basic signal flow for audio, video and control.
• Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence, etc.) both hardware and software.
• Minimum of 1 - 2 years of audiovisual support, broadcast or event experience preferred.
• Formal education in Electronics, Media Technology or related field preferred.
• Minimum of a High School Diploma or equivalent preferred.

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.