IT Systems Configuration Programming Specialist

This role works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements. Provides excellent customer service., * Manage assigned software platforms and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices; monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.

• Install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations; monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments.
• Maintain and use testing and validation processes to assure integrity and stability of software applications; work within the change management process for all configuration changes to software applications and related environments.
• Work with customers and OIT (Office of Information Technology) colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks; work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
• Resolve customer reported applications issues; work with vendors to correct software defects by installing fixes or managing user expectations of product use.
• Assist with project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.
• Performs other duties as assigned.

• Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience, certification and training.

Preferred Qualifications

• In addition to minimum qualifications, one (1) or more years of related computing systems management and experience using Relational Databases.

Knowledge, Skills & Abilities

• Knowledge of principles of computing, communications, networks, hardware, software including operating systems.
• Good understanding of business processes and related information management issues.
• Ability to install, configure, integrate, and manage software applications in an enterprise environment.
• Emerging skill in analyzing and solving complex computing problems.

The annual salary for this position ranges from $49,100 to $56,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications., * Monday through Friday; 8:00am through 5:00pm.

• Will require a rotating on-call shift and occasional after hours emergency work.

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 - including leaders at many of the 24 Fortune 500 companies headquartered in North Texas - UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.