IT Specialist III

Systems & Desktop Support

• Serve as the senior escalation point for hardware, software, and connectivity issues across corporate and compounding-facility workstations, including packing-station equipment (all-in-one computers, Zebra label printers, barcode scanners).
• Diagnose and resolve complex technical issues that front-line support cannot; document root cause and resolution.
• Image, configure, and deploy new workstations and peripherals; manage the technology asset inventory and equipment lifecycle.

Pharmacy & Business Systems Administration

• Administer user accounts, permissions, and access for core business and pharmacy systems, including LifeFile, Compounding360, EdgeX, and Microsoft 365/OneDrive, under the direction of the Director of IT.
• Support system upgrades, integrations, and vendor-led implementations; coordinate with software vendors on tickets and change requests.
• Maintain documentation for system configurations, access permissions, and standard operating procedures.

Network, Security & Compliance

• Implement and maintain technical safeguards required under HIPAA, including access controls, multi-factor authentication, encryption, endpoint protection, and audit logging across systems handling protected health information.
• Monitor backup jobs and periodically test restore procedures; escalate failures promptly.
• Apply security patches and updates on a regular cadence; support network segmentation between compounding equipment, dispensing systems, and general office/guest access.

Identity & Collaboration Systems

• Administer Microsoft 365 and Active Directory / Entra ID: account provisioning and deprovisioning, group policy, mailbox and license management.
• Support collaboration tools (Teams, SharePoint, OneDrive) and troubleshoot access or sync issues for end users.

Documentation & Process Improvement

• Maintain a knowledge base of troubleshooting procedures and common resolutions for the support team.
• Track and manage tickets through resolution using the department’s ticketing system; identify recurring issues and recommend process or system improvements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Four (4) or more years of progressive IT support and systems administration experience.
• Strong working knowledge of Windows and macOS environments, Microsoft 365 administration, and core networking concepts.
• Experience administering Active Directory or Entra ID, including account provisioning and group policy.
• Familiarity with endpoint security tools, backup and disaster-recovery practices, and patch management.
• Excellent troubleshooting, documentation, and communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to work on-site in a regulated pharmacy environment and to prioritize multiple concurrent support requests.

PREFERRED QUALIFICATIONS

• CompTIA A+, Network+, or Security+ certification, or an equivalent Microsoft 365 / Azure certification.
• Experience supporting a healthcare, pharmacy, or other HIPAA-regulated environment.
• Familiarity with pharmacy or compounding software (e.g., LifeFile, Compounding360, EdgeX) or similar order-management/EHR platforms.
• Experience mentoring or providing technical guidance to junior IT support staff.