Desk Side Support Technician

This position will be based in our Manchester, IA manufacturing facility and requires on-site daily.

• Providing face-to-face, phone and online break-fix support to the enterprise user community.
• Maintain, troubleshoot, repair, and image desktop computers, laptops, peripherals, and Zebra printers/scanners.
• Occasional emergency troubleshooting and repairs outside of normal work hours.
• Prepare and manage deployment of PC’s, laptops, and printers while maintaining inventory on all hardware and software deployed.
• Ensure all IT assets are documented, catalogued, and kept up to date in the CMDB tool.
• Interfacing with various vendors in support of the hardware and software systems
• Installing and maintaining proper software and application resources.
• Communicating with other support groups within Motrex while providing hands and feet support as required.
• All relevant activities, changes, and incidents must be properly documented and maintained for future reference, auditability, and knowledge continuity.
• Ability to support technical issues on the plant floor.
• Additional responsibilities as needed to support the team and company goals.
• Technician is not responsible for independently developing standards or procedures. However, the technician is expected to provide input, feedback, and technical support during the development of standards, procedures, and best practices.

• Three plus (3+) years’ experience supporting Enterprise-level organizations’ PC support needs, while being flexible, adaptable, and able to meet tight deadlines.
• Working understanding of Windows 11, Active Directory, and Microsoft Office applications as well as Network Topologies - Ethernet, TCP/IP, Smart-Device technology - iPad, iPhone, Android etc.

Knowledge, Skills, Abilities

• Excellent communication skills, with the ability to communicate professionally and confidently at all levels with strong organizational skills and a solution-based, problem-solving mindset.
• Ability and willingness to work independently and also as a member of the NA local support team.
• Ensure that relevant parties are kept informed as to the status of support work being carried out in a timely manner.
• Reasonable level of understanding ITIL and ITSM environments.

Physical Demands

• While performing the duties of this position, employees are regularly required to communicate, remain in a stationary position for extended periods, and operate standard office equipment. Occasional movement throughout the office may be required. The position may occasionally require lifting or moving items weighing up to 40 pounds.