Project Manager - Software Implementation

We are seeking a delivery-focused Project Manager - Software Implementation to lead and coordinate client implementations of Sightview Software solutions. This role is responsible for managing projects from kickoff through go-live, ensuring clear communication, predictable execution, and a positive client experience. The ideal candidate has hands-on experience managing healthcare IT or EHR implementations, thrives in a client-facing environment, and excels at coordinating cross-functional teams to deliver on time and within scope. This role partners closely with Professional Services leadership for governance, scope changes, and escalations. This is a hybrid position requiring strong written and verbal communication skills and the ability to manage multiple projects across distributed teams. ESSENTIAL DUTIES & RESPONSIBILITIES Project Leadership & Execution

• Manage multiple concurrent software implementation projects from kickoff through go-live and transition to support.
• Execute established implementation methodologies, project plans, and governance standards.
• Develop and maintain detailed project plans, schedules, risks, and dependencies.
• Identify project risks and issues early and escalate appropriately with recommended mitigation strategies.
• Coordinate internal resources (implementation consultants, technical teams, data/ETL resources) to ensure timely task execution.
• Maintain scope, timeline, and quality controls in alignment with approved project plans.

Client & Stakeholder Management

• Serve as the primary day-to-day point of contact for clients during implementation.
• Partner with Professional Services leadership to manage escalations, scope discussions, and expectation alignment.
• Provide consultative guidance on workflows and best practices, leveraging healthcare IT implementation experience.
• Facilitate regular status meetings, milestone reviews, and readiness checkpoints.
• Support change management and client adoption activities in coordination with training and support teams.

Risk, Compliance & Delivery Quality

• Track and manage delivery risks, dependencies, and action items throughout the project lifecycle.
• Ensure implementations adhere to established security, privacy, and healthcare IT standards (including HIPAA awareness).
• Support contractual and SOW adherence by tracking deliverables, assumptions, and client responsibilities.
• Contribute feedback and insights to continuous improvement of implementation processes and templates.

Technical Coordination & Tooling

• Coordinate with technical teams on data migration, integrations, and system configuration activities.
• Support implementation readiness for secure data exchange (e.g., SFTP, APIs) in partnership with technical resources.
• Utilize tools such as HubSpot, Jira, and ClickUp to track project status, documentation, and metrics.
• Ensure project documentation is complete, accurate, and maintained throughout delivery., This role is primarily performed in a standard office or home-office environment. Employees may be required to sit for extended periods and use a computer keyboard, mouse, and monitor for the majority of the workday, and may occasionally lift up to 15 lbs of office equipment or materials. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this role.

• 3-5 years of experience managing software implementations, preferably in healthcare IT or EHR environments.
• Demonstrated experience managing multiple concurrent, client-facing projects.
• Working knowledge of EHR implementations, clinical workflows, and healthcare practice operations strongly preferred.
• Familiarity with data migration and system integrations (coordination-focused; deep technical execution not required).
• Proficiency with project management and collaboration tools (e.g., HubSpot, ClickUp, Jira, or similar).
• Strong communication, organization, and stakeholder management skills., * PMP, CSM, or similar project management certification.

The anticipated pay range for this role is $70,000 - $90,000 per year, based on experience, qualifications, location, and internal equity. Actual pay may vary from the posted range. Sightview offers a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) plan with company match; and a selection of additional voluntary benefits. Eligibility and plan details are provided during onboarding.

Sightview Software LLC provides a suite of industry-leading software specifically geared toward ophthalmology and optometry practices - practice management, surgical, revenue cycle management (RCM), MIPS reporting, and more. Sightview is a one-stop shop for eye care specialists and their patients.