Service Desk Agent

GTS Technology Solutions is hiring two IT Service Desk Agents to support a public sector managed services client in the Dallas area. One dayshift and one nightshift.

You’ll be the first point of contact for end users needing help with Windows 11, Microsoft 365, and everyday technology issues., * Respond to service desk tickets, calls, chats, and email

• Troubleshoot Windows 11, Microsoft 365, printer, and VPN issues
• Log and categorize incidents, escalate when needed
• Deliver excellent customer service to technical and nontechnical users alike
• Document resolutions in the ticketing system

Work Authorization: Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future.

Background Check: Must pass a Criminal Justice Information Systems (CJIS) background check upon hire., * High school diploma or equivalent

• Strong customer service and communication skills
• Comfort with Windows 11 and Microsoft 365
• Ability to pass a background check including fingerprinting/CJIS clearance
• Reliable internet and a quiet workspace for the remote overnight shift, * (Night shift only), Do you have a reliable internet connection and a quiet, dedicated workspace at home?

Experience:

• customer-facing Windows support: 1 year (Required)
• supporting Microsoft Dynamics 365: 1 year (Required)

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance