IT Support Specialist

Goodwill

Washington, DC, United States

21 days ago

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$54,080.0 - $58,240.0

Working hours

Regular working hours

Job source

Microsoft Word Microsoft Excel Software Applications Microsoft Outlook Computer Literacy Microsoft Software Software Systems Information Technology

Provide remote/in-person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Manage and track issues and escalations to ensure timely resolution of customer issues.
Travel to store locations to provide hands-on support.
Respond to email messages and phone calls for internal customers seeking help.
Logs all request into the helpdesk system.
Troubleshoots hardware and software problems, assists users with desktop applications and provides user training.
Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.
Provides first-level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.
Follow up with customers to ensure issue has been resolved. Additional Duties and Responsibilities: 1, Gain feedback from customers about computer usage.
Performs other job-related duties as assigned.

Listening
Patience
Technical Learning, 1. Must have own reliable transportation, valid driver’s license, and be able to drive to any location within the Goodwill market area. 2. Working knowledge of basic hardware and software systems 3. Working knowledge of Microsoft products such as Outlook, Word, Excel, etc. 4. Basic troubleshooting skills and the use of remote troubleshooting applications 5. Detail-oriented and well organized 6. Ability to multitask 7. Self-motivated to address IT concerns 8. Proven Break/fix computer skills 9. High School Diploma or equivalent 10. One to two years industry experience, support center or helpdesk 11. A+ Certification Preferred Qualifications