Director, Software Development & Infrastructure

The Director, Software Development & Infrastructure owns the technical strategy, architecture, and operational health of RMS (HomeAdvantage’s proprietary platform) and all supporting infrastructure, hosted on Microsoft Azure. The Director owns the department’s Information Security and Change Control programs and partners closely with the Sr. Business Analyst/Project Manager and the Chief Experience Officer on delivery, requirements, and roadmap execution., * Owns the long-term technical strategy and architecture for RMS and its integrations, evaluating platform, tooling, and infrastructure decisions across the full technology stack (Angular, .NET MAUI, Handlebars, C#, Java, MySQL, PostgreSQL, MongoDB).

• Owns the overall design, security, performance, and cost-effectiveness of HomeAdvantage’s Microsoft Azure environment, including all database and web server infrastructure supporting RMS and related system integrations and/or conversions.
• Sets standards and direction for database architecture, data integrity, and performance across relational and NoSQL systems (MySQL, PostgreSQL, MongoDB), reviewing and approving significant schema or platform changes.
• Sets architectural direction and approval standards for APIs and service integrations connecting RMS to internal platforms, third-party systems, and (post-acquisition) parent-company systems.
• Establishes coding standards, architecture patterns, and peer code review practices across the engineering team, and resolves escalated technical disputes or design tradeoffs.
• Oversees delivery of the engineering project portfolio, partnering with the Senior BA/QA/PM and the Chief Experience Officer on prioritization, scheduling, risk management, and cross-functional coordination.
• Sets and maintains department-wide standards for the team’s use of Claude (Anthropic’s AI assistant) in requirements analysis, Jira ticketing, QA test case generation, development code testing, and workflow automation, ensuring consistent and responsible use across roles.
• Owns overall system reliability and performance for RMS and supporting infrastructure, leading response to major incidents and driving root-cause and post-incident improvement.
• Performs other duties as assigned., The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.
• Sitting
• Keyboarding
• Viewing computer monitor

• Bachelor’s degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of twelve (12) years of progressive related experience, including a minimum of five (5) years in a management role leading direct reports
• Proven experience managing and developing high-performing teams
• Extensive hands-on and strategic experience with Microsoft Azure, including hosting and securing production databases and web applications at scale
• Strong background in relational and NoSQL database architecture (MySQL, PostgreSQL, MongoDB) and enterprise API/integration design
• Proven experience owning or directing an InfoSec and change control / release management program within a software organization
• Experience with Microsoft DevOps (Azure DevOps) or comparable DevOps toolchains at an organizational, not just individual-contributor, level
• Polished and professional demeanor

Preferred Requirements

• Demonstrated experience leading engineering teams responsible for full-stack web applications and services, ideally including front-end (Angular, .NET MAUI, Handlebars) and back-end (C#, Java) technologies
• Knowledge of mobile development is an added advantage
• Experience with Real Estate, CRM, Marketing Automation, Google Analytics a plus, * Expert knowledge and expertise in related field
• Advanced knowledge of industry developments, techniques, and trends
• Familiarity with budget management and performance metrics
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Excellent leadership and team development skills
• Excellent strategic, analytical, and critical thinking skills
• Excellent project management, time management, and organizational skills
• Excellent verbal, written, interpersonal, listening, and presentation communication skills
• Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Excellent relationship building skills, with a proactive and service-oriented approach members

Abilities

• Ability to effectively lead, develop, motivate, coach, and inspire a high functioning team
• Ability to innovate and drive creative execution
• Ability to drive results, establish KPIs, measure success, and optimize performance
• Ability to interpret data, identify trends, and translate insights into actionable strategies
• Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities
• Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams
• Ability to demonstrate visionary leadership and guide team toward long-term goals
• Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem-solving
• Ability to empathize with customer needs and provide strong customer service
• Ability to demonstrate the highest level of integrity and ethics
• Ability to lift up to 15 lbs. with or without reasonable accommodation, Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company’s business needs.

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