Implementation Manager

Lead customer implementations and migrations of H1’s SaaS and data solutions. Own project plans, customer deliverables, KPIs, communications, and cross-functional coordination across Professional Services, Customer Success, Product, and Engineering. Improve scalable services processes, manage high-visibility initiatives, communicate technical updates, and advocate for customers while ensuring high-quality delivery and satisfaction. The summary above was generated by AI

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.

The Professional Services team at H1 plays a central role in creating that future. It’s our responsibility to implement and iterate on our platforms, data streams, and API’s delivering maximum value and usability for our customers. We do this leveraging a cross functional team that possesses industry, solution, and delivery expertise.

WHAT YOU’LL DO AT H1 As a Sr. Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape. You’ll sit at the intersection of Professional Services, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands-on role combining project ownership, cross-functional coordination, and team advocacy, with meaningful visibility and impact.

You will:

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our customers
• Develop, iterate on or inform processes to create operational efficiencies within the services organization
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
• Be the point of contact for the CSM to get project updates from Product/Engineering
• Manage customer deliverables against Key Performance Indicators (KPIs)
• Partner with Customer Success to ensure high degree of customer satisfaction is achieved through delivery process
• Partner with Product & Engineering to share customer feedback and help inform product initiatives
• Partner with additional internal teams to collaborate and be the voice on the implementation team in cross-functional and strategic meetings, Lead complex cardiology implementation projects across clinical, technical, operational, software, quality, and business teams. Develop plans, schedules, scope documentation, and risk mitigations; coordinate interconnected workstreams; manage customer and executive communications; resolve conflicts and dependencies; oversee implementation, integration, release, and deployment activities; and report project status to leadership. Provide guidance to project managers while supporting process improvement and PMO initiatives. Top Skills: HipaaJIRAExcelMicrosoft PowerpointMicrosoft SharepointMicrosoft VisioMicrosoft WordSalesforceSmartsheetSox

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You’re a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems. You balance strong project management discipline with excellent communication and relationship-building skills, and you know how to influence without authority in a fast-moving environment.

• You have a natural ownership mindset and take pride in delivering results
• You’re comfortable leading high-stakes, customer-facing initiatives
• You enjoy collaborating cross-functionally and translating technical updates into clear, actionable insights
• You’ve brought structure to ambiguity and stay calm under pressure

• You’re energized by building and improving processes that scale REQUIREMENTS

• 5+ years of project management experience
• 2+ years of experience implementing SaaS or data solutions in the healthcare space
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
• Track record of success in a results-driven, fast-paced environment
• Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow

This role pays $115,000 to $140,000 per year, based on experience, in addition to equity in the form of Restricted Stock Units., Full suite of health insurance options, in addition to generous paid time off

• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law., United States Easy Apply 126K-160K Annually Senior level 126K-160K Annually Senior level Consumer Web * Software * Travel Leads implementation strategy and integration workstreams for Engine X corporate card customers. Owns deployments from contract through first transaction and adoption, including ERP, HRIS, SSO, and expense-platform integrations. Partners with Sales, Product, and Engineering to resolve implementation blockers, shape product priorities, scope complex deals, define technical requirements, and accelerate time to first transaction. Also provides senior leadership for corporate card program implementations. Top Skills: BrexCard Issuing InfrastructureConcurExpensifyHrisNetSuiteOraclePayments InfrastructureRampSage IntacctSAPSso Movable Ink, United States Easy Apply 80K-138K Annually Senior level 80K-138K Annually Senior level Artificial Intelligence * Marketing Tech * Software Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.