Senior Customer Service Representative (SAP & Excel experience REQUIRED)

1. Serves customer by providing product information and resolving product and customer issues.
2. Accurately enter customer purchase orders then create corresponding Everlight sales orders and create factory orders as needed
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Create packing slips for invoicing, tracking numbers, and invoice sorting
5. Send open order report to distributors
6. Maintain and update customer information
7. Provide accurate, valid and complete information by using the right methods/tools
8. Keep accurate detailed records of discussions or correspondence with customers
9. Update part numbers to Everlight America (ELA) part numbers
10. Update price book
11. Provide price information and implement price adjustments
12. Create and/or follow up of sample requests
13. Prepares product reports by collecting customer information and analyzing customer needs
14. Manage incoming calls efficiently.
15. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
16. Meet deadlines
17. Contributes to team effort by accomplishing related results as needed.
18. Other duties as assigned to help Assist., 6. Embraces change and looks at better ways
19. Work independently
20. Relationship builder with strong service attitude
21. Anticipate needs of Company and department
22. Maintain excellent relationships internally and externally

WORK HOURS & BENEFITS This is a full-time (hourly, Non-exempt) position, Monday through Friday; 9:00 a.m. to 6:00 p.m. Occasional evening and weekend work may be required as job duties demand. Lunch break is 1 hour (during 12-2pm)daily. Current Benefits offered: Fully sponsored Medical/ Dental, Life insurance, Short-Term and Long-Term Disability insurance with Vision offered at a reasonable deduction. Vacation, Sick and Personal time, Simple IRA ( match 3%), available after successfully completing 90 days probation.

(Working hours and benefits can change at any time by management and/or during renewal/open enrollment.)

The position available is a Senior level Customer Service Representative Position within our organization, The ideal candidate will possess excellent comprehension and retention skills, along with patients and attentiveness while working in a Customer-focused team environment to services customers by entering customer orders, providing product information, and resolving customer issues with the team., 1. Planning Skills a. Understands work flow process and time commitment b. Anticipates and adjusts schedules for problems c. Must be able to manage time, timelines, and priorities

1. Communication a. Excellent oral and written communication skills to communicate status, tasks, and reporting

b. Provides the full information to allow people to do their job efficiently

c. Provides information for accurate and timely decisions

d. Communicates clearly to colleagues

e. Ability to listen and take action

f. Communicates and collaborate across departments

1. Knowledge of Company Strategy
2. Integrity/Trust

a. Admits mistakes, Customer Service Representative ( SAP/Excel required)

1. College Degree needed
2. Experience in the LED or electronics industry preferred
3. Proven senior customer support experience or experience as a senior Client Service Representative
4. Customer orientation and ability to adapt/respond to different types of characters
5. Excellent verbal, communication, written (email etiquette) and presentation skills
6. Detail oriented and Data entry proficiency - need SAP
7. Possess critical thinking skills
8. Work independently and with Team
9. Ability to multi-task, prioritize, and manage time effectively with Time management skills.
10. System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs/CRM systems and practices
11. Must have authorization to work in the United States as defined by the Immigration Reform and Control Act of 1986, * How many years of Microsoft EXCEL - (rate between 1-10) * Do you have solid SAP experience as its a REQUIREMENT

Education:

• Bachelor’s (Required)

Experience:

• Senior Customer service: 7 years (Required)

Ability to Commute:

• Carrollton, TX 75006 (Required)

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Everlight Americas Inc. is the North American Sales arm of Everlight Electronics - a leading global Optoelectronics manufacturer of low and high Power VISIBLE LED’s, SMD and Thru-Hole Lamps, Digital Displays, INFRARED Emitters, Optical Sensors, Fiber Optic and Optocoupler components. We provide solutions for various applications in the lighting, consumer, computing, automotive, telecommunication and industrial market segments. Everlight’s rapid growth to become a top ten Optoelectronics supplier is the combined result of its well-engineered products, highly efficient manufacturing facilities and extensive global supply chain.