Online Dakota Information Network (ODIN) Technical Support Specialist

Job Summary: Online Dakota Information Network (ODIN) supports the Alma and Polaris library systems for our 70+ member libraries. Additionally, ODIN provides authentication services for licensed online resources and Resource Sharing support to participating libraries across the Dakotas.

An ODIN Technical Support Specialist provides technical support to member libraries through consultation, investigation, and resolution. Collaborates with library staff and ODIN colleagues to monitor system performance, carry out quality assurance for system upgrades, maintain database integrity, and coordinate data migrations along with other tasks. Reports issues to vendors and seeks specialized support when necessary. Creates and delivers informational sessions, provides workflow assistance, and produces training documentation.

This role is primarily responsible for Polaris ILL, Alma Resource Sharing, and Rapido. Supports member libraries by configuring administrative settings, creating/scheduling reports, running jobs/bulk updates, and serves as primary point of contact for ND/SD network resource sharing libraries.

Facilitates Polaris ILL and Alma Resource Sharing user groups by scheduling meetings, updating information on the ODIN website, and utilizing the corresponding listservs to keep members informed. Coordinates with each user group Chair to prepare agendas and lead discussions.

• 4-year degree in a related field or equivalent work experience in a library setting
• Experience working with an Integrated Library system, Library Services Platform, or Library Management System
• Customer service and/or support experience
• Experience training and/or presenting information to individuals and groups

Preferred Qualifications, Experience and Formal Education/Training:

• Background in Resource Sharing and/or Circulation & Patron Services
• Experience working with Alma and/or Polaris library systems
• Experience creating instructional and/or training materials
• Experience administering a Library Management System and/or related systems
• Experience supporting diverse types of libraries in a consortium environment
• Familiarity with SQL (Structured Query Language) and/or relational databases, Applicants must be eligible to work in the U.S. and I-9 employment certification is required at hire. There is no sponsorship available for this position.

Salary: $62,000 + annual salary plus a competitive benefits package including paid family health coverage

Benefits: Core Technology Services offers a competitive benefit package including a generous retirement plan and employer paid family health insurance, basic life insurance, sick leave, annual leave, employee tuition waiver, spouse/dependent tuition discount, and 10 paid holidays., * Dental insurance

• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

To be considered for this position applicants must apply via the North Dakota University System (NDUS) company website (opens in a new tab) or visit https://ndus.edu/ndus-overview/careers.