IT Support Technician

EduTalent Group are seeking an experienced and technically skilled Senior Network Support Technician to join a secondary school IT department on a permanent, full year basis. This is a key role supporting the IT Systems Manager in the delivery, maintenance and development of IT infrastructure across a dual site school environment. The successful candidate will play a central role in ensuring the smooth running of all IT systems, supporting both staff and students, and contributing to the reliability, security and performance of the school’s digital learning environment. The role includes providing advanced technical support, maintaining network infrastructure, overseeing mobile device management, supporting cloud services, and assisting with safeguarding systems linked to online safety and filtering tools. This position also involves contributing to strategic IT development, supporting projects, and taking responsibility for aspects of the network across both sites when required.

• Level 3 Diploma in IT or equivalent qualification
• Strong experience working within an IT support or network environment
• Experience supporting Windows and MacOS systems, with mobile device management knowledge
• Understanding of networking including switches, firewalls and infrastructure support
• Ability to provide first and second line technical support
• Strong understanding of IT security principles and data protection requirements
• Experience maintaining hardware, software and cloud based systems
• Excellent communication skills with ability to support staff and students
• Strong problem solving skills and ability to work under pressure
• Experience within an education environment desirable but not essential
• Knowledge of safeguarding systems and filtering tools advantageous

• Kent Scale D salary of £26,393 per annum
• Permanent, full time all year round contract
• Opportunity to work across a dual site school environment
• Involvement in strategic IT projects and infrastructure development
• Supportive leadership within a collaborative IT team
• Professional development opportunities within educational technology
• Varied role covering infrastructure, support and systems management