Application Administrator

In this role, you’ll provide first line support to both internal and external customers, helping to resolve system queries and incidents across a range of applications. You’ll play an important part in ensuring a smooth user experience by responding to issues in line with service levels and supporting the ongoing maintenance of clear, up-to-date process documentation.

You’ll also gain exposure to wider system and business improvements, supporting activities such as user testing, training initiatives and communication updates. With guidance from the team, you’ll take ownership of issues, helping to see them through to resolution while building your confidence and technical knowledge. Regular interaction with colleagues will help you stay aware of ongoing work and contribute to team discussions around performance and improvements.

Working as part of a close-knit team, you’ll support the delivery of the wider business plan while developing your own skills. There will be opportunities to learn from others, build your understanding of systems and processes, and expand your experience across different areas of the department.

Do you have experience in Microsoft Office?, We’re looking for someone who is organised, adaptable and keen to learn. You should be comfortable managing your workload, responding to changing priorities and working both independently and as part of a team. Strong communication and customer service skills are key, along with a solid foundation in Microsoft Office applications. An interest in IT systems, attention to detail and a willingness to develop your knowledge within an energy networks environment will help you succeed in this role.

If you’re looking for a role where you can grow your experience, contribute to a team that supports critical services and develop your career within a well-established organisation, we’d love to hear from you.

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership
• Car scheme, As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com .