IT Operations Technician

Candidate must be a U.S. Citizen or GC Holder / Perm Resident.

This position is responsible for configuring, operating, and maintaining

various enterprise-wide systems as well as supporting internal IT partners across the enterprise.

The IT Operations Technician will provide technical support to COMPANY as required.

Installing, configuring, testing, and supporting various business applications and infrastructure

hardware (networking, computers, camera systems, wireless hand-held devices, etc.).

Responsibilities include but are not limited to:

• Provide technical support to employees using phone, email, chat, and the ticketing

system; provide in-person support to onsite employees and remote support to other locations

• Order, configure, and deploy new equipment and manage used inventory

• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of

software and applications

• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops,

phones, servers, access control systems and network devices

• Create and support user account and group membership setups

• Support project work as assigned

• Create and maintain documentation regarding incidents, projects, and inventory

• Work a rotational on-call IT support schedule that may include evenings and weekends as needed

• 1-year technical experience supporting users with hardware, software, administration

and IT customer support as defined in the responsibilities.

• IT related associate degree, or 2 years of equivalent recent experience

Detailed Selection Criteria:

• Customer Service and Personal Service - The ability to effectively anticipate and

meet internal customer needs and the ability to adjust approach based on the situation.

• Communication Skills - The ability to give full attention to what others are saying and

communicating information so that others will understand.

• Teamwork - Working as part of a coordinated effort with others to achieve a common goal.

• Problem Solving/Troubleshooting - Identifying problems and analyzing or reviewing

related information to develop and evaluate options and implement solutions.

• Dependability - Being reliable, responsible, and committed to fulfilling obligations in an

organized and timely manner.

• Attention to Detail -Thorough in accomplishing tasks, no matter how small they may

be, and taking care to make sure that expectations are met.

• Judgment/Decision Making - Considering the relative costs and benefits of potential

actions to choose the most appropriate one.

• Infrastructure Hardware/Software Knowledge - Knowledge of computers, electronic

equipment, and computer hardware and software.

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook,

and other basic Windows applications

• Experience troubleshooting networking equipment, Conference rooms audio/visual, and

access control systems/cameras/badges

• Experience with workstation imaging software and an MDM solution such as Microsoft Intune

• Experience in a heavy industrial setting

• SAS Platform experience

• Microsoft PowerShell Experience

• Cloud Management Experience

• Microsoft ADO Experience

• Experience working in a Scrum project management framework

Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to

demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and

housekeeping standards at all times.

Pay Details: $30.00 to $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance