Team Leader - IT Service Desk

You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes., Act as an escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution, Use service data to identify improvement opportunities and influence changes to tools, processes and policy

5+ years’ experience in IT support or service delivery, including 1+ year in a leadership role, Proven experience coaching, developing and performance managing technical support teams, Strong understanding of incident, request, problem, change and knowledge management practices, Strong enterprise technology knowledge across desktop, mobile, software, networking, VPN, peripherals and endpoint security

*

• Strong judgement, problem solving, communication and stakeholder management skills, A track record of operating independently, taking end-to-end ownership and influencing improvements beyond your immediate team, Experience working successfully in a global, cross-functional support environment

Salary Range = 115,000 - 140,000 USD Annual + Benefits + Bonus The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.