Senior Desktop Support Tech - System Engineer (Hybrid)

This position will provide system engineering support to clients, while operating a variety of on-premise and cloud-based network technologies. As a mid-level System Engineer, you will primarily be responsible for responding to device and client generated support tickets. These range from service requests (move, add, change, delete) to troubleshooting and break/fix tickets. Additional duties may include assisting with the network specific components of client on-boardings and disaster recovery tests., * 50% ticket-based service requests and break/fix.

• 50% other activities (on-boarding clients, on-site maintenance, infrastructure planning, etc.).
• Part of team on-call rotation.

• Valid Driver License and operable vehicle., Network security technologies firewalls, routers, VPNs, including Cisco and FortiGate. Required Years Microsoft Server, Office 365 and Azure administration. Required Years Operating system network administration (Microsoft shop). Required Years Network racking, cabling and labeling practices. Required Years Network documentation diagrams, port maps, etc. Required Years Willingness to travel to client sites (North Jersey to Delaware) and participate in an on-call rotation. Required Valid driver license and operable vehicle. Required Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.). Desired Microsoft Server 2003 and newer server environments. Desired Years PowerShell or similar scripting languages. Desired Years Hospitality POS solutions. Desired Years, About The Opportunity The IT Support Engineer a full-time technical resource primarily responsible for providing onsite IT support for the Education Services team is a full-time …

• 6 days ago

• Minimum 3 years of experience in a system engineer role, preferably in a managed service provider environment.
• Prior help desk support and/or customer service experience.
• Working experience with TCP/IP route/switch technologies.
• Working experience with network security technologies such as firewalls, routers, and VPNs including Cisco, and FortiGate firewall products.
• Strong knowledge of Microsoft Server, Office 365 and Azure admin.
• Advanced understanding of operating system network administration (Microsoft shop mainly).
• History of clean and consistent network racking, cabling, and labeling practices.
• History of creating and maintaining robust network documentation (diagrams, port maps, etc.).
• Excellent logical troubleshooting skills.
• Ability to contribute to a team as part of an on-call rotation.
• Ability to lift objects up to 50 lbs.

Preferred Qualifications:

• The following are not required but a plus:
• Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.).
• Experience with Microsoft Server 2003 and newer server environment.
• Experience with PowerShell, similar scripting languages.
• Experience with Hospitality POS solutions., * Dependable more reliable than spontaneous.
• People-oriented enjoys interacting with people and working on group projects.
• Detail-oriented would rather focus on the details of work than the bigger picture.
• Autonomous/Independent enjoys working with little direction.
• High stress tolerance thrives in a high-pressure environment., System engineer role experience, preferably in a managed service provider (MSP) environment. Required 3 Years Prior help desk support and/or customer service experience.