Help Desk/Desktop Support Analyst

• Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner.
• Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices.
• Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup.
• Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime.
• Manage incoming service desk requests, document work performed, and provide updates through the ticketing process.
• Administer basic user account and access tasks within Active Directory as part of end-user support activities.
• Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns.

• Maintain organized workstation standards and ensure devices are properly configured for business use. Requirements - 5+ years of experience in help desk, desktop support, or a similar end-user support role.
• Practical experience supporting Microsoft Windows 10 and other Microsoft desktop environments.
• Working knowledge of Active Directory for user account and access-related support tasks.
• Ability to troubleshoot desktop hardware, software, and peripheral issues with minimal supervision.
• Experience handling service desk tickets and managing multiple support requests effectively.
• Familiarity with Microsoft Office 365 support and common end-user application issues.
• Hands-on experience with PC setup, desktop imaging, and workstation deployment.
• Strong communication skills and a customer-focused approach to on-site technical support. Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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