IT Developer/Technician

Designs, develops, and maintains internal software applications, databases, and integrations that support business operations. Manages Windows server and endpoint infrastructure, administers the Salesforce platform, and supports email campaign systems, while providing broader IT project support as needed., * Develop and maintain web and mobile applications using .NET Core and Ruby on Rails.

• Design, build, and optimize SQL databases to support application and reporting needs.
• Administer and maintain Windows server architecture, including performance monitoring and troubleshooting.
• Perform server and endpoint maintenance, including patching, updates, and security hardening.
• Configure and deploy new endpoints (desktops, laptops, and mobile devices) for staff.
• Manage iOS Mobile Device Management (MDM), including enrollment, configuration, and security policy enforcement.
• Perform ongoing database administration, including backups, performance tuning, and data integrity checks.
• Develop and customize Salesforce, including:
• Custom development (Apex, Lightning components, or similar)
• Report and dashboard building
• Third-party integrations
• SQL logic automations and workflow rules
• Support email campaign management, including:
• Content creation and template development
• Cadence automation
• List/audience mapping
• Scheduling automation
• Route optimization for field-based outreach
• Troubleshoot and resolve technical issues escalated by Sales, Marketing, and other departments.
• Document system configurations, processes, and procedures for internal reference.
• Participate in weekly update meetings with the Sales and IT teams.
• Evaluate new tools, technologies, and platforms to improve efficiency and system reliability.
• Maintain security and confidentiality of all company data and systems.
• Assist IT with projects as needed.
• Perform other related duties as assigned by management., * Technical Proficiency - Maintains up-to-date knowledge of development languages, platforms, and best practices; Applies technical skills accurately and efficiently.
• Customer Service - Responds promptly to internal stakeholder needs; Manages difficult technical issues with patience; Meets commitments.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans for projects.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of status or position; Accepts responsibility for own actions; Follows through on commitments.
• Security Mindedness - Understands and applies data security and confidentiality best practices across systems and endpoints.
• Learning - Ability to quickly learn new systems, tools, and platforms to meet evolving business needs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to sit and occasionally stand or walk.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate computer equipment, read technical information, and/or use a keyboard.
• May occasionally be required to lift or move IT equipment (up to 25 lbs).

Join us to be part of a forward-thinking team that values innovation, collaboration, and continuous improvement! This role is perfect for passionate IT professionals eager to make a tangible impact through technology solutions that drive our organization’s success forward.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
• Proficient in .NET Core and Ruby on Rails development for web and mobile applications.
• Strong working knowledge of SQL database design, administration, and query optimization.
• Solid understanding of Windows server architecture and endpoint management.
• Experience with iOS Mobile Device Management (MDM) platforms.
• Demonstrated experience with Salesforce development, report building, integrations, and automation.
• Familiarity with email marketing/campaign platforms (e.g., Pardot or similar) and route optimization tools.
• Strong problem-solving skills with the ability to manage multiple projects and priorities.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
• Ability to work independently and collaboratively across departments.
• Consistently demonstrate a commitment to company values: Integrity, Creativity, Communication, Commitment and Excellence., * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically upholds organizational values.
• Problem Solving - Identifies and resolves technical problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance