IT Support Manager

• Provide day-to-day technical support for hardware, software, telecommunications, networking, and business applications across multiple locations.
• Troubleshoot and resolve issues involving computers, printers, scanners, mobile devices, VPN, telecommunications, and other technology.
• Administer Microsoft 365, Outlook, Windows environments, Remote Desktop, MFA, VPN access, Adobe products, and other business applications.
• Manage user accounts, access permissions, onboarding/off boarding, password resets, MFA, equipment deployment, and application access.
• Coordinate with the managed IT provider on servers, infrastructure, security updates, backups, and technical issues.
• Provide responsive, customer-focused support and explain technical issues clearly to non-technical users
• Administer and support EMR and healthcare applications, including NextGen, Compulink and other healthcare applications
• Configure and maintain templates, forms, questionnaires, workflows, and application settings.
• Assist providers and staff with application troubleshooting, workflow optimization, and system functionality.
• Coordinate software updates, testing, implementations, and communications.
• Serve as the primary liaison between staff and application vendors.
• Coordinate technology projects including, equipment deployments, telecommunications implementations, and software rollouts.
• Coordinate installation and deployment of computers, laptops, printers, telephones, networking equipment, mobile devices, and related technology.
• Evaluate technology and business processes and recommend practical solutions that improve efficiency, reliability, and user experience.
• Serve as the primary point of contact for technology, telecommunications, office equipment, facilities, and other service vendors.
• Obtain quotes, evaluate solutions, recommend equipment/services, and coordinate procurement in collaboration with executive leadership.
• Coordinate installation, maintenance, repair, replacement, and lifecycle management of technology assets.
• Maintain vendor relationships, service schedules, recurring maintenance, and technology inventory.
• Maintain the organization’s WordPress website, including content updates, backups, plugins, domains, and SSL certificates.
• Maintain technical documentation, user guides, workflows, configurations, vendor information, and standard operating procedures.
• Maintain documentation and recurring processes that support business continuity, knowledge transfer, backups, renewals, and operational continuity.

• IT Helpdesk, desktop support, technical support, or related experience preferred
• Experience troubleshooting computers, browsers, email, logins, and basic software/hardware issues
• Basic networking, Wi-Fi, printer, workstation, or office technology experience
• Exposure to APIs, automations and middleware integrations is a plus
• Must be able to assist with on-site technology needs when required
• Demonstrated experience supporting and administering IT systems, business applications, and end-user technology, preferably in a healthcare environment.
• Strong technical troubleshooting, analytical, organizational, and problem-solving skills.
• Excellent communication and customer service skills with technical and non-technical users, including physicians and staff.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Ability to research, evaluate, recommend, and implement technology solutions.
• Strong documentation, training, project coordination, and process-improvement skills.
• Ability to communicate complex technical concepts clearly and respectfully

Technical Knowledge

• Experience with most of the following is preferred:
• Healthcare & Business Applications: NextGen, Compulink, QuickBooks
• Microsoft Technologies: Microsoft 365, Microsoft Office, Outlook, Windows, Microsoft Entra ID/Azure Active Directory, Remote Desktop Services
• Infrastructure & Security: VPN, MFA, VoIP/telecommunications, terminal server environments, network-connected office technology
• Website & Digital Services: WordPress, domain registration, SSL certificates, website backup and maintenance
• General IT: Hardware/software troubleshooting, printers and scanners, mobile device deployment, technology asset lifecycle management, document management systems, workflow tools, and business process automation

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance