Manager, Executive/VIP IT Support

LaSalle Network is seeking a Senior Manager, Executive/VIP IT Support to lead day-to-day technology operations with our client located at Chicago (Fulton Market) headquarters while delivering white?glove, hands-on support to the CEO, executive assistants, and senior leaders. This is a fully onsite, contract-to-hire opportunity with an anticipated 4-6 month contract period before conversion.

Schedule

• Work model: 100% onsite (no remote)
• Hours: Monday-Friday, 8:00am-5:00pm (flex as needed around executive schedules)
• After-hours expectations: Not a formal on-call rotation, but responsiveness outside business hours may be required for executive needs and key events.

Why this role This role provides immediate onsite leadership coverage at HQ and serves as the final escalation point for executive-support issues, office IT operations, confidential onboarding, and high-visibility meetings (board/investor/partner events).

What you’ll do You’ll operate as both a people leader and a hands-on escalation technician in a high-visibility environment.

Leadership & operations (~60%)

• Lead onsite IT support operations at HQ; ensure daily readiness for executive and office needs
• Oversee ticket flow/queues and ensure proper documentation (including after-the-fact ticket creation when executives bypass process)
• Run daily health checks for rooms, printers, and critical office technology
• Prepare for high-profile meetings with detailed planning, test calls, and final pre-meeting validation

Executive/VIP support (~40%)

• Provide direct, white-glove support to CEO and senior leaders (Windows/macOS, Microsoft 365, conferencing, endpoint issues)
• Serve as the calm, credible “last stop” escalation resource during time-sensitive incidents
• Partner with broader IT teams (security, networking, infrastructure) to resolve complex issues quickly

Team & reporting

• Reports to: Senior Director of IT Operations
• Onsite coverage includes:
• Deskside engineer (imaging + end-user support)
• AV engineer (meeting rooms + conferencing)
• Existing onsite IT Support Manager currently out on long-term disability (this role may oversee them if/when they return)

Technical environment (high-level)

• Windows + macOS executive environment (roughly split)
• Microsoft 365 (Outlook, Teams)
• Intune (Windows endpoint management/imaging)
• Jamf (Apple device management)
• ServiceNow (including asset management practices)
• Conference room & executive conferencing ecosystem (Cisco/Logitech/Zoom and similar)
• Support for executive travel/access exceptions and sensitive/confidential onboarding

• Proven experience supporting C-suite / executive assistants in a high-pressure HQ environment
• Strong hands-on troubleshooting across Windows, macOS, Microsoft 365/Teams/Outlook, AV & conferencing
• Demonstrated ability to lead a small onsite team while staying close to the technology (not a “delegation-only” manager)
• Strong executive presence: organized, proactive, calm, and able to manage urgent/high-visibility moments

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.