Web Support Specialist

Charlotte Communication & Marketing (CCM) is seeking a candidate with experience and skills in web design, web content and web development. The web support specialist will assist in the production and maintenance of charlottenc.gov and other city-owned web properties to help strengthen the city brand, improve customer experience, and support the overall mission of ensuring residents have access to key city services, resources, and information. The candidate will design web elements, format content, and ensure that web content is compliant with Americans with Disabilities Act (ADA) requirements and recommendations. This role will work on a hybrid work schedule.

Major Duties and Responsibilities:

• Design, develop, test, deploy and monitor web-based and other custom software applications.

• Troubleshoot technical design issues, content updates, and other technical support related to the web.

• Implements HTML and CSS from design mockups as needed.

• Implement user-friendly and responsive web pages.

• Collaborate with the lead web developer, digital content team and other stakeholders as needed to architect, design and implement web solutions.

• Ensure quality and consistency of all web properties and work collaboratively with design staff and vendors.

• Collaborate with the creative services team to implement UX and UI concepts into fully functioning web applications.

• Play an active role in quality assurance of CCM web content.

• Report on site metrics and key performance indicators.

• Ensure all web content is 508 and WCAG 2.1 compliant.

• Work in an agile, iterative work environment.

• Uses effective communication skills when responding to customer emails, attending consultation meetings, and regular interactions to solve work related problems and concerns.

• Other duties as assigned

High school graduate with two years of relevant experience, or associate or bachelor’s degree with one year of related experience.

Knowledge, Skills, and Abilities:

• Exceptional communication and organizational skills.

• Knowledge of HTML5, CSS2/3, JavaScript, Adobe Creative Cloud and relational databases.

• Hands-on experience with enterprise content management systems (CMS), such as OpenCities, Drupal, Wordpress, Sharepoint or similar platforms.

• Understanding of UX/UI principles as well as responsive and adaptive design.

• Basic understanding of AA/AAA accessibility requirements.

• Ability to manage multiple projects in a fast-paced, deadline-driven environment.

• Ability to build relationships and work effectively within a cross-functional team.

• Strong attention to detail and ability to work under tight deadlines.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Salary: $63,643.00 - $91,487.09 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions, The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.