Field Support Representative (SkillBridge)

This unpaid SkillBridge training opportunity provides transitioning service members with hands-on experience supporting mission-critical tactical communications systems in Special Operations environments. Participants will develop practical skills in TACLAN hardware and software support, systems administration, tactical networking, troubleshooting, user training, and mission support while working alongside experienced engineers. The program is 6-12 weeks in duration and emphasizes real-world application of systems engineering principles, operational support, and customer engagement to prepare participants for careers in defense information technology and tactical systems integration. This is an onsite position located at or near Stennis Space Center, MS, * Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.

• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
• Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
• Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
• Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality., * This opportunity is offered as part of the DoW SkillBridge program and is structured as a 6-12 week training experience. All participants must be approved through their command and comply with all SkillBridge program requirements, including securing the necessary authorizations prior to the start date.
• This position is located at or near Stennis Space Center, MS may occasionally be performed in secure government facilities and will require strict adherence to all applicable security protocols and procedures.

• Fluency in English (written and spoken)
• Must have an active TS/SCI security clearance with the U.S. Government
• Must be an active-duty service member approved to participate in the DoW SkillBridge program

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)
• Security + certification required

Required Skills, Experience & Abilities

• Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
• Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.

Physical Demands & Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs. and work in austere field conditions.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically and internationally up to 30% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Ability to sit or stand for long periods of time
• Ability to withstand abnormal environmental conditions
• The noise level in the work environment is usually moderate.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
• Work may be conducted in laboratory, workshop, office, and field environments with varying conditions.