Branch Chief - Enterprise Infrastructure and Microsoft Cloud Services

The Office of Information Technology (OIT) is seeking a Supervisory IT Specialist (INFOSEC) (Branch Chief) for its Enterprise Infrastructure & Microsoft Cloud Branch. As Branch Chief, you will lead enterprise infrastructure and cloud services, ensuring reliability, security, modernization, operational resilience, and COOP/DR readiness while managing technical staff, contractors, and major infrastructure and cloud initiatives., In this role as a Branch Chief - Enterprise Infrastructure and Microsoft Cloud Services, you will be responsible for:

• Overseeing enterprise infrastructure and Microsoft cloud services to ensure availability, reliability, security, performance, and operational resilience.
• Leading infrastructure and cloud modernization initiatives, including technology refresh, platform upgrades, cloud adoption, and migration activities.
• Directing incident and problem management activities, including root-cause analyses and implementation of long-term corrective actions.
• Managing implementation of security controls, technical standards, and engineering practices across on-premises, hybrid, and cloud environments.
• Coordinating COOP and Disaster Recovery planning, exercises, recovery validation, remediation tracking, and operational readiness activities.
• Supervising technical staff and contractors while fostering a high-performing, collaborative, and accountable team environment.
• Planning and directing infrastructure and cloud service operations, lifecycle management, maintenance activities, and technology adoption efforts aligned with OIT objectives., * CITZENSHIP: You must be a US Citizen.
• SELECTIVE SERVICE: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
• SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position.
• PERMANENT CHANGE OF STATION (PCS): Moving/Relocation expenses are not authorized.
• DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• PROBATIONARY PERIOD: This appointment may require completion of a one-year probationary period.
• SUPERVISORY PROBATIONARY PERIOD: This appointment may require completion of a two year supervisory/managerial probationary period.
• The selectee is required to report to the duty station(s) listed.
• The duties of this position may require the incumbent to carry a cell phone and be on call 24 hours a day, seven days a week on a rotational basis, based on the needs of the organization.
• The candidate must be able to obtain/maintain a Top Secret security clearance., * Describe the situation (i.e., the challenged faced, the problem solved)
• Describe the specific actions you took
• State the outcome, results, or long-term impact of your accomplishment
• Name and email address of someone who can verify this information

Reference checks may be conducted as part of the final selection process, and you will be notified before any contacts are made.

Basis for Rating: The rating panel will evaluate applicants’ accomplishment records and resume, and then place them into one of the following categories:

• Pass - Meets the minimum qualification requirements and has at least a moderate amount of skills and experience in most of the job related competencies.
• Fail - Meets the minimum qualification requirements, but has only limited experience in several of the job related competencies., * To substitute a professional certificate for formal education, you must provide a clear, legible copy of your active credential with your application.
• Required, if applicable: CTAP/ICTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.)

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement.

SK-15: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level:

• Leading or overseeing enterprise IT infrastructure engineering or operations that includes planning, designing, securing, operating, or modernizing enterprise-class infrastructure, cloud, or hybrid environments.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information:

Competency 1: Technology Expertise: Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications, network) Competency 2: Information Systems / Network Security: Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to prevent information systems vulnerabilities and provide or restore privacy and security of applications, information systems, and/or network services. Competency 3:Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements. Competency 4: Program Management: Ability to develop and execute programs to deliver results that efficiently and effectively meet agency’s mission, strategic plan and goals, with little or no guidance., Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Top Secret Position sensitivity and risk Critical-Sensitive (CS)/High Risk Jobs require a background check and some require a security clearance. The type depends on the job. Background check type

• Suitability/Fitness

Financial disclosure required Yes Some jobs require financial disclosure to identify conflicts of interests.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered., A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. No additional documentation will be accepted after the deadline

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application., Work site options Telework eligible No Remote job No Relocation expenses reimbursed No Salary $162,308 - $280,156 per year

Starting salary is based on experience. The range is listed for informational purposes. Initial pay will be set below the maximum. See more below. Pay scale & grade SK 15 Promotion potential 15 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series

• 2210 Information Technology Management

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No Drug test