Helpdesk Technician

We’re looking for an IT Support Technician to join our Anchorage team. This position is ideal for someone who already has hands-on IT support experience and is ready to move beyond basic Tier 1 troubleshooting into more advanced Microsoft 365, networking, endpoint, and infrastructure support.

This is an in-office position in Anchorage, Alaska.

What You’ll Do

You’ll work directly with our clients and technical team to troubleshoot problems, support users, maintain endpoints, and resolve day-to-day technology issues.

Typical responsibilities include:

• Provide remote and in-person technical support to client users
• Troubleshoot Windows desktop and laptop issues
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Manage common Microsoft 365 and Entra ID user administration tasks
• Create, modify, and disable user accounts and permissions
• Troubleshoot printers, scanners, peripherals, and office technology
• Diagnose basic LAN, Wi-Fi, VPN, DNS, DHCP, and connectivity problems
• Troubleshoot software installation and application issues
• Support workstation deployments, replacements, and user migrations
• Assist with Active Directory and Group Policy troubleshooting
• Perform basic network and firewall troubleshooting
• Work with endpoint management, RMM, security, and backup platforms
• Respond to endpoint and security alerts and escalate when appropriate
• Document troubleshooting, resolutions, and client environments
• Maintain accurate and timely ticket updates
• Escalate complex issues while providing the next technician with useful troubleshooting information
• Participate in client onboarding and technology deployment projects

This is not a zero-experience help desk position. We’re looking for someone who understands the fundamentals and can independently work through common IT problems.

A strong candidate should have experience with several of the following:

• Windows 10/11 administration and troubleshooting
• Microsoft 365 administration
• Microsoft Entra ID / Azure AD
• Active Directory
• Outlook and Exchange Online troubleshooting
• Microsoft Teams, OneDrive, and SharePoint
• Basic TCP/IP networking
• DNS and DHCP
• VPN troubleshooting
• Wi-Fi and wired network troubleshooting
• Printer and peripheral troubleshooting
• Endpoint security and antivirus/EDR concepts
• Remote support tools
• Ticketing systems
• Basic PowerShell or command-line troubleshooting

Experience working for an MSP or internal IT help desk is a major plus., * Communicates clearly with both technical and non-technical users

• Has strong troubleshooting and critical-thinking skills
• Takes ownership of issues from beginning to resolution
• Is comfortable asking questions when necessary
• Can manage multiple tickets and competing priorities
• Documents their work
• Shows up reliably and works well with a team
• Enjoys learning new technologies
• Doesn’t need a step-by-step KB article for every problem
• Understands that excellent IT support is also excellent customer service

Preferred Certifications

Certifications aren’t required, but relevant certifications are a plus, including:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 certifications
• Microsoft Azure / Entra certifications
• Other relevant IT or cybersecurity certifications

Equivalent hands-on experience is absolutely considered.

This is a full-time, in-office position. Applicants should live in the Anchorage area or be willing to relocate.

Apply

If you’re technically curious, enjoy solving problems, and want to continue building your IT career, we’d like to hear from you.

Please submit your resume along with a brief introduction describing your IT experience and the types of technical problems you’re comfortable troubleshooting.

Stratus Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $35.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Stratus Services is a growing Managed Service Provider (MSP) delivering IT support, cybersecurity, cloud, and technology solutions to organizations across Alaska and beyond.