Core Solutions Engineer

The Solutions Engineer is a pre-sales technical specialist who partners with account teams to identify, shape, and progress customer opportunities across networking, cybersecurity, data centre, cloud, and AI.

The role focuses on understanding customer challenges, designing outcome-led solutions, and supporting sales through the full opportunity lifecycle, leveraging broad technical knowledge across multiple technology domains.

The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

Role Description

(Including but not limited to)

• Partner with Account Executives to identify, qualify, and progress customer opportunities across new and existing accounts.
• Engage customers to understand business drivers, technical challenges, and transformation priorities across networking, cybersecurity, cloud, data centre, and AI.
• Design and articulate integrated, outcome-led solutions that span multiple technology domains.
• Support the full pre-sales lifecycle, including discovery, solution design, proposals, presentations, and technical validation.
• Act as a technical advisor within sales engagements, aligning solutions to customer needs, risk profile, and budget.
• Collaborate with internal teams (services, delivery, partners) to ensure solutions are feasible, scalable, and commercially viable.
• Build and maintain relationships with key technology partners and vendors across all core domains.
• Contribute to account strategies and pipeline development, providing technical input into deal qualification and progression.
• Deliver customer presentations, workshops, and demonstrations tailored to varying levels of technical and business stakeholders.
• Support sales enablement by coaching account teams on technology positioning and opportunity strategy.
• Stay informed on emerging technologies and market trends, particularly in AI, cybersecurity, and cloud innovation.

Do you have experience in Virtualization?, Do you have a Bachelor’s degree?, * Experience supporting pre-sales activities and customer-facing engagements - Intermediate

• Broad technical understanding across networking, cybersecurity, data centre, cloud, and/or AI - Intermediate
• Ability to design and position multi-domain solutions aligned to customer business outcomes - Intermediate
• Strong customer-facing communication and presentation skills, across technical and non-technical audiences - Intermediate
• Experience working on complex sales opportunities or bid cycles - Intermediate
• Understanding of modern enterprise IT environments, including hybrid cloud, security frameworks, and network architectures - Intermediate
• Ability to translate technical capabilities into business value - Intermediate
• Experience working with leading enterprise technology vendors across multiple domains - Intermediate
• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience working in complex Data Center sales opportunities - Intermediate
• Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate
• Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3-5 years of experience in a similar role
• Ability to travel to SHI, Partner, and Customer Events
• Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.