WeAreDevelopers Logo WeAreDevelopers
Sign in
For You LIVE
Back

Desktop Support Engineer - Network Lead

Spectraforce
United States
10 days ago
Apply on www.dice.com
Prepare application

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
7 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Configuration Management Complex Networks Domain Name System (DNS) Networking Hardware Network Troubleshooting Network Layer Microsoft Office Network Architecture Network Monitoring Routing Network Service Software Engineering
+7 more
Wide Area Networks Network Routers Load Balancing Computer Network Operations Computer Network Technologies Firewalls (Computer Science) Servicenow

Job description

  • Configure network devices, perform internal operating system and software upgrades, and deploy network infrastructure including routers, switches, load balancers, and firewalls.
  • Follow documented network services processes and procedures; identify gaps and recommend process or documentation improvements.
  • Monitor, respond to, troubleshoot, and resolve network problems and incident tickets.
  • Document ticket status, troubleshooting activities, and problem resolutions within the case management system.
  • Respond to customer requests and provide timely, professional technical support.
  • Troubleshoot network issues and recommend corrective actions; assist with troubleshooting circuit equipment and other network-related issues.
  • Prepare activity and status reports as requested by management.
  • Identify workflow improvement opportunities and create supporting documentation for peer and management review.
  • Maintain network services documentation for the assigned work area.
  • Complete network change requests in accordance with established service-level agreements.
  • Maintain network lab equipment and inventory.

  • Perform other related duties as assigned., This is an advanced-level network infrastructure role requiring extensive hands-on experience and the ability to work independently on complex network environments. The engineer will:

  • Handle complex network-related questions, incidents, and technical issues.
  • Work independently with limited administrative supervision.
  • Mentor other team members and serve as a technical role model.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Participate in strategic planning and technical direction.
  • Develop, document, and implement network standards, guidelines, processes, and procedures.
  • Support highly visible, sensitive, and business-critical systems.
  • Demonstrate extensive knowledge of TCP/IP networking, Layer 2/Layer 3 switching, server load balancing, routing protocols, and LAN/WAN technologies.

Requirements

  • Network Infrastructure Engineering: Routing, Switching, Load Balancing, LAN/WAN
  • Network Operations & Troubleshooting: Incident Management, Root Cause Analysis, Network Monitoring
  • Network Change & Service Management: ServiceNow, Documentation, Configuration Management, * Bachelor’s degree in a technical discipline or related field, or equivalent combination of education, training, and work experience., * Strong verbal and written communication skills with the ability to communicate clearly and professionally.
  • Strong knowledge of network technologies, including:
  • Routers
  • Switches
  • Load balancers
  • Firewalls
  • Network and routing protocols
  • DNS
  • Working knowledge of basic IT technologies, including operating systems, network devices, software development, and architecture.
  • Proficiency with standard office tools.
  • Ability to understand and apply technical concepts.
  • Strong teamwork and relationship-building skills.
  • Flexible, versatile, and dependable., * Typically 7-10 years of hands-on experience in network services infrastructure.
  • Strong hands-on experience with enterprise network infrastructure, troubleshooting, network operations, and change management.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

Good distractions

Loading talks and stories from around this role…