Technical Support Specialist

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

Enjoys troubleshooting and figuring out why something isn’t working.

Approaches unfamiliar problems logically and methodically.

Learns new technologies quickly and is comfortable researching unfamiliar systems.

Can work independently without requiring step-by-step instructions.

Asks good questions and knows when additional information is needed.

Knows when to continue troubleshooting, when to ask for help, and when to escalate.

Takes ownership and follows through until an issue is resolved.

Exercises good judgment and avoids guessing when a change could negatively affect a system.

Can recognize urgency and business impact and prioritize competing issues appropriately.

Communicates professionally with people with different levels of technical knowledge.

Can remain calm and effective when users are frustrated or operations are disrupted.

Works effectively across both technical and non-technical teams.

Is dependable, organized, and comfortable working in a dynamic operational environment.

Is willing to help outside of narrowly defined responsibilities when the situation requires it.