Information Technology Specialist

The Information Technology Specialist supports the daily operation, maintenance, and enhancement of the organization’s technology environment. This position ensures staff receive timely technical assistance; systems remain functional and secure, and ongoing technology projects progress smoothly. The specialist will work closely with the TST team to support infrastructure, end-user devices, software applications, data systems, and technology initiatives across the organization. This role is critical to strengthening service delivery, enhancing digital capabilities, ensuring compliance, and supporting the organization’s mission through reliable technology., Technical Support & User Assistance

Provide day-to-day support for staff, including troubleshooting hardware, software, network, and system issues related to our core applications. Monitor and respond to support tickets promptly and professionally. Assist with device setup, configuration, imaging, and deployment. Systems & Infrastructure Support Help maintain servers, networks, cloud services, mobile devices, and security systems. Perform routine system checks, patching, updates, and preventative maintenance. Support backup operations, data integrity, and recovery processes. Technology Improvement Projects Assist with technology upgrades, new system implementations, migrations, and modernization initiatives. Conduct testing, documentation, and follow-up related to project deliverables. Collaborate with team members to ensure smooth rollouts and departmental training. Cybersecurity & Compliance Support: enforcement of cybersecurity policies, password standards, MFA, and identity management. Monitor and escalate security alerts or unusual activity. Ensure proper configurations aligned with compliance requirements and best practices. Website, Software, and Application Support: Assist with updating content, troubleshooting user access, and supporting system functionality. Help departments adopt new applications, tools, and automation. Inventory & Asset Management :* Maintain accurate records of hardware, software licenses, and device assignments. Assist with procurement, asset lifecycle management, and vendor coordination. Documentation & Training:* Create guides, knowledge articles, and documentation for systems and processes. Provide basic training to staff on new technologies or updated systems.

Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience). 4+ years of experience in IT support, systems administration, or technical services preferred.

LICENSES OR CERTIFICATIONS: Valid Florida Driver’s License and reliable transportation are required.

One or more of the following certifications is preferred: CompTIA A+, CompTIA Network+, CompTIA Security+ Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate, CCENT, CCNA

Knowledge, Skills and Abilities:

Core Technical Skills Operating system support (Windows, macOS, Linux) Hardware troubleshooting (desktops, laptops, peripherals) Software installation, updates, and configuration Network fundamentals (TCP/IP, DNS, DHCP) Active Directory (user management, group policies, password resets) Office 365 / Microsoft 365 administration Email troubleshooting (Outlook, Exchange, mobile mail configuration) Printer and scanner troubleshooting Remote support tools (TeamViewer, AnyDesk, RDP) Networking & Infrastructure Basic firewall understanding (rules, NAT, VPN concepts) Switch & router configuration (Cisco, HP, Ubiquiti, etc.) Wi-Fi network setup and support VPN troubleshooting (IPSec, SSL) Understanding of VLANs and subnetting Network monitoring tools (SolarWinds, PRTG, etc.) Security & Compliance Antivirus/EDR deployment and management MFA setup and support (Microsoft Authenticator, Duo, Okta) Basic SIEM alert handling Security best practices awareness (password policies, phishing prevention) Encryption and data protection understanding Cloud & Systems Microsoft Azure (basic identity management, Azure AD) Intune device management (policies, compliance, app deployment) SharePoint and OneDrive support Cloud backup systems (Datto, Acronis, Veeam basics) Tools & Platforms Ticketing systems Asset management systems Mobile device management (iOS, Android) Scripting basics (PowerShell, Bash) Patch management tools (SCCM, PDQ, Intune) Soft Skills (Technical Interaction) Clear communication with non-technical users Documentation & knowledgebase writing Time management and prioritization Root cause analysis & problem-solving methodology

PHYSICAL DEMANDS: The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also involves occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing. Work requires close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate.

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance