Solution Implementation Specialist

• Lead end-to-end implementations across discovery, configuration, testing, training, deployment, and hypercare, owning timeline, quality, and client experience throughout.
• Translate client needs into working solutions by analyzing workflows and field-level realities to configure deployments that are practical and usable for teams with varying tech comfort.
• Run tailored demos and training that meet each audience where they are - frontline users, superusers, site leaders, and executives - and build superuser networks early to drive adoption.
• Communicate with clarity and partnership keeping clients and internal teams aligned on status, risks, and next steps, surfacing concerns early with options, not just problems.
• Use data to guide outcomes by reviewing dashboards, KPI trends, and adoption indicators; use Excel and similar tools to organize, analyze, and summarize what matters.
• Partner across the business collaborating with Product, Support, Operations, Sales, and internal tech teams so client feedback flows back into the product.
• Help build CTSI by contributing to our methodology, training materials, and processes - your field insights will directly shape how we work.
• Use AI tools thoughtfully to strengthen communication, analysis, and delivery quality, while keeping ownership of the final work.
• Travel up to 50% across the U.S. to support deployments, training, and go-lives.

• Bachelor’s degree in Business, CS, Engineering, Information Systems, Operations -or- equivalent experience deploying technology solutions with a solid PM foundation.

• Minimum 5 years in technology implementation, client delivery, project management, or a comparable client-facing role.
• Track record of delivering projects on time with strong organization, follow-through, and attention to detail.
• Communication skills that flex naturally between frontline users, operational leaders, technical partners, and executives.
• Strong problem-solving instincts: assess the issue, find the root cause, weigh options, drive resolution.
• Hands-on experience with system configuration, user training, testing, and post-deployment support.
• Advanced Excel skills - formulas, data organization, trend analysis, and structured reporting.
• Comfort working independently across multiple concurrent projects.
• Excellent project management skills and experience with tools, CRMs, or ticketing systems.
• Experience with mobile deployments, workforce apps, field operations, or client-facing SaaS implementations.
• Background with KPI reporting, adoption metrics, or client performance data; working knowledge of Power BI or similar.
• Exposure to change management, user adoption programs, or operational process improvement.
• Familiarity with ClickUp and Power BI.

Most of all, you thrive in an open, collaborative culture. You share what you learn, ask for help when you need it, and represent CTSI with the kind of professional maturity that makes clients and colleagues want to keep working with you.

CTSI is a newly formed team - you’re getting in on the ground floor. We operate with a strong open culture of collaboration and teamwork: candid conversations, shared wins, mutual respect, and a belief that the best solutions come from people thinking together. If that sounds like where you do your best work, we’d love to hear from you.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt

Pay: $110,000-$115,000 The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international, ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.