IT, Fleet Technology & AI Automation Technician

· IT Systems & Technical Support: Install, configure, maintain and troubleshoot

o Desktop & laptop computers

o Tablets & mobile devices

o Printers & peripherals

o Wi-Fi & wired networks

o Routers, switches and access points

o Microsoft 365 suite administration

o Hardware Inventory

o Internet and connectivity issues

· Fleet Technology & Hardware: Install, configure, maintain and troubleshoot (experience with Samsara is highly preferred)

o GPS & telematics devices

o Vehicle camera systems

o Driver tablets

o Cellular & wi-fi equipment

o Electronic pre/post-trip inspection systems

o Driver safety technology

· AI Agents & Automation: Oversee the company’s growing portfolio of AI agents & automations

o Monitor existing AI agents

o Test agents to ensure they are functioning correctly

o Troubleshoot failed automations

o Manager user access and permissions

o Monitor API connections & integrations

o Identify errors & escalate complex development issues

o Maintain documentation & train employees on using AI tools

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Minimum 5 years of IT, systems, hardware or related technical experience

· Strong hands-on troubleshooting and problem-solving ability;

· Computer hardware installation and networking experience;

· Microsoft Office expert including Outlook, PowerPoint, Excel and Word;

· Able to establish effective relationships with all levels of management within and outside of the company;

· Able to remain composed and organized;

· Able to work independently, as well as part of a team, with the desire to assist with varying needs within the group;

· Ability to effectively communicate;

· Must be able to handle and communicate confidential information with the utmost discretion;

· Must be motivated and a self-starter;

· Demonstrated ability to work effectively with diverse individuals and groups;

· Must have strong organizational skills and be detail oriented;

· Strong communication skills and presentation skills;

EDUCATION and/or EXPERIENCE

· Must have High School Diploma or equivalent.

· Bachelor’s Degree with emphasis on Information Technology preferred.

· Management and/or supervisory experience preferred.

· Ability to effectively lead, organize, and manage people - showing successful team leadership skills.

LANGUAGE SKILLS

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

· Ensure compliance with company standards, processes, and polices in all tasks.

PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, and talk or hear. The employee is occasionally required to stand and walk.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Adept at moving freely from vehicle to vehicle while assessing, accessing, installing, uninstalling malfunctioning equipment.

WORK ENVIRONMENT:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· The noise level in the work environment is usually quiet in the office setting.

· Loud noises are possible at times in the areas of maintenance.

· Must be able to walk or stand for long periods of time.