Help Desk Support

Work directly with customers on a consulting basis with all aspects of IT infrastructure management including:

• Diagnose and resolve hardware and software issues in an efficient and timely manner.
• Create and provide innovative solutions to complex technical problems
• Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate and implement network security measures that protect data, software and hardware.
• Participate and follow implementation for IT projects such as upgrades, training and troubleshooting.
• Perform other duties as assigned

• Bachelor’s degree in related field or equivalent experience in remote client technology support, network administration, and support activities in multi-user network environments.
• Experience in network administration, systems analysis and design, and support activities in multi-user network environments.
• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.

Proficiency with computing hardware and software including:

• Desktop and Laptop Imaging, Standardization, and Configuration
• Networking equipment: router, firewall, access points & switches
• Demonstrated proficiency in MS Office applications (Office 2007-2022)
• Knowledge of Office 365
• Desktop Configuration, Imaging & Standardization with BIOS knowledge
• MS Windows Server, MS SQL Server, MS Exchange Server
• DHCP, DNS & Active Directory
• TCPIP, RRAS, Terminal Services Especially related to connectivity and troubleshooting
• Backup Software, devices and media, * Bachelor’s (Required), * Microsoft Office 365: 2 years (Preferred)
• Windows: 3 years (Preferred)
• Active Directory: 2 years (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance