COMPUTER TECHNICIAN

Installs and configures computer workstations, associated peripheral devices, and local area networks.

The employee will have the responsibility of:

• Maintaining and providing technical support for all audio/video devices, overhead projector, and smart board deployed on all city designated conference, events, and general-purpose rooms

• Responding to all open support tickets created and assigned within a defined Service Level Agreement (SLA)

• Providing technical security analysis of open threats and mitigation recommendation

• Identifying and defining system security requirements, conducting Windows security vulnerability assessments, and conducting analysis on system logs and malware

• Assisting in the development of policies and procedures for enterprise security infrastructure

• Resolving computer systems problems to ensure uptime for user’s access to City of Killeen systems

• High school diploma or equivalent, and

• Three (3) years’ experience in computer technical support; or

• Any equivalent combination of education and experience

• A+, Security+, Network+ and Microsoft certifications are preferred

• Any equivalent combination of education and experience

Special Requirements:

• Must have a valid Texas driver’s license by date-of-hire

• Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards

• Installing or repairing Windows computers with standardized applications and software

As an employee with the city of Killeen some benefits are:

• Health insurance from Blue Cross Blue Shield of TX

• Dental and Vision insurance

• Life insurance

• Retirement through TMRS (Optional 4579(b) Accounts)

• Paid Vacation and Sick Leave

• 13 paid holidays

• Wellness Events & Free Gym Membership