Help Desk Technician

The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec’s health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a “field” vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

• Can use Autocad Electrical
• PLC, Allen-Bradley et Siemens
• RS Logic 5000
• Factory talk view
• Analysis and logical skills
• Responsibility sense
• Professionalism
• Customer service oriented
• Resourcefulness
• Stress resistance
• Initiative
• Act as a Frontmatec ambassador, * Professional or college degree in electromechanics or automation
• Programming experience with Allen-Bradley and / or Siemens PLCs
• 3 years of technical experience (experience as a service technician would be an asset)
• 3 years of customer service experience

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.