Systems Engineer

• Apple macOS: Strong hands-on administration, configuration, maintenance, troubleshooting, patching, and support experience
• Windows Server 2019: Hands-on configuration, administration, troubleshooting, maintenance, and technical-support experience
• Workstation Management Software: Experience configuring and administering workstation/endpoint-management solutions
• Apple Endpoint Management: Experience with device enrollment, profiles, policies, inventory, monitoring, and compliance
• Systems Administration: Experience supporting desktop, endpoint, server, OS, configuration, and operational environments
• Endpoint Management: Experience administering and maintaining enterprise-managed endpoint devices
• Configuration Management: Experience documenting, controlling, and implementing approved hardware/software configuration changes
• Patch Management: Experience deploying and validating operating-system and software patches/updates
• Troubleshooting: Strong root-cause analysis and incident-resolution capabilities across macOS, Windows Server, endpoint-management, and software components
• Compliance Support: Experience identifying configuration/compliance gaps and implementing remediation
• NIST-Based Security: Understanding of NIST-based system and security-control requirements
• POA&M Support: Ability to support remediation and documentation of security/compliance findings
• Technical Documentation: Ability to develop assessment reports, configuration documentation, issue logs, procedures, and technical recommendations
• End-User Support: Experience diagnosing and resolving user-impacting workstation/system issues
• Knowledge Transfer: Ability to communicate technical procedures to Government personnel
• Vendor Coordination: Experience escalating and coordinating software/product support issues

Experience: 5+ years of progressively responsible systems-administration / infrastructure-support experience 3+ years of hands-on Apple macOS enterprise administration 3+ years supporting Microsoft Windows Server environments Demonstrated experience with enterprise workstation/endpoint-management software Prior experience supporting secure, regulated, Government, or compliance-driven environments strongly preferred Preference Certifications: Apple Certified IT Professional Apple Certified Support Professional or comparable Apple technical certification Microsoft Windows Server / Windows Server Hybrid Administrator certification Microsoft endpoint-administration certification CompTIA Security+ CompTIA Server+ Relevant endpoint/workstation-management platform certification ITIL Foundation Relevant NIST/cybersecurity training or certification