Information Technology Helpdesk Support

As a new Information Technology Helpdesk Support professional at QNB Bank, you can expect to immerse yourself in a fast-paced and energetic environment. Your day-to-day responsibilities include providing first-line technical support to staff and customers, troubleshooting hardware and software issues, and guiding users through technical challenges. You will maintain detailed records of customer interactions and technical problems, consistently striving for excellent customer service.

Your expected schedule will be Monday through Friday, from 8:30 a.m. to 5:00 p.m., with on-call availability as needed to address urgent issues. This structured routine allows you to build your expertise while being an integral part of our customer-centric mission.

Collaborating with your team, you will have opportunities to learn and grow in alignment with our commitment to excellence and innovation.

To thrive as an Information Technology Helpdesk Support professional at QNB Bank, certain skills and qualifications are essential. A high school diploma or equivalent is required, along with intermediate knowledge of Microsoft Windows and Office365 products. You should be adept at utilizing various tools to serve as the first point of contact for technical assistance, ensuring that helpdesk issues are resolved in a timely manner while delivering exemplary customer service. Strong interpersonal, verbal, and communication skills are crucial, as you may be training users on applications and document processes. Effective problem-solving abilities will enable you to diagnose and resolve technical challenges related to hardware and software.

You must be able to maintain accurate inventory records and execute operational tasks according to established checklists. Familiarity with mobile device management and compliance policies is also necessary, alongside the capability to lift and maneuver up to 50 pounds. Your collaborative spirit will contribute significantly to team success and strategic technology projects.

Knowledge and skills required for the position are:

• A high school diploma or equivalent.
• Intermediate knowledge of Microsoft Windows and Office365 products.
• Able to meet deadlines and complete technical tasks under pressure.
• Strong interpersonal, verbal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
• Proven ability to work constructively and harmoniously with all levels of employees and vendors.
• Effective problem-solving skills and the ability to effectively contribute to a team environment.
• Demonstrated ability to analyze and solve technical problems pertaining to personal computer and server hardware and software.
• Must be able to lift and maneuver 50 pounds.