Network Engineer

This role collaborates closely with systems, cloud, and cybersecurity teams to deliver continuous improvement, lead infrastructure initiatives, and serve as a trusted networking resource in support of vital healthcare, education, childcare, and disability services., * Design, implement, and maintain the routing, switching, wireless, firewall, and VPN infrastructure that connects all of our locations.

• Manage and maintain agency firewall environment, including policy updates, firmware maintenance, and coordinating with the cybersecurity team on IDS/IPS operations.
• Troubleshoot and maintain VPN connectivity across the Agency, covering both site-to-site and remote access connections.
• Monitor network health across agency sites using agency monitoring platform; respond to alerts, investigate issues, and proactively troubleshoot.
• Be the escalation point for networking issues that the Help Desk can’t resolve, including VoIP connectivity problems across our multi-carrier voice environment.
• Work alongside our cybersecurity, systems, and cloud teams to remediate vulnerabilities on network equipment, support the server/storage network layer, and help maintain our Azure cloud networking components.
• Keep documentation clean and current, including network configurations, diagrams, asset inventory, and change records.
• Participate in infrastructure projects, disaster recovery/business continuity testing, and long-term network planning and strategy.
• Be a go-to resource for IT staff when networking questions come up; help the team grow their networking knowledge.

• Minimum five (5) years of experience in IT networking required; Bachelor’s degree in Information Technology or related field preferred
• Ability to assess, document, and understand existing network configurations and equipment across various brands and platforms
• Working knowledge and understanding of firewalls, switches, and Wi-Fi solutions, including configuration and troubleshooting methods
• Ability to configure and troubleshoot various types of VPN connections
• Thorough understanding of switching protocols (VLANs, trunking, STP, PoE, etc.)
• Comfortable with common networking concepts such as: WAN, LAN, VLAN, IP addressing and subnets, DHCP, DNS, OSPF, IDS/IPS, VPN, NAT, VoIP, remote access methods, and general network security best practices
• Thorough understanding of network monitoring, alerting, automation, configuration management, and inventory platforms
• Experience with infrastructure documentation, including generating and updating network diagrams with tools such as Visio, Lucidchart, or similar
• Experience with cloud networking concepts, particularly in Microsoft Azure preferred
• Excellent customer service skills, positive attitude, ability to problem solve and detail oriented approach
• Self-starter who is able to prioritize and execute projects and tasks with a focus on timely, accurate results
• Must be willing to occasionally work after hours and weekends for planned maintenance windows and urgent issues
• Valid driver’s license and reliable transportation (regular travel between Agency sites in NH, MA, and VT required)

Compensation: $90,000 to $95,000 based on experience, degree, and certifications.

Hours: This is a full-time, Monday - Friday

We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• 10 Paid Holidays - includes a floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation