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Role details
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Job description
- Provide hands-on technical support for a customer-facing retail trading platform, data-intensive pricing solutions, and an enterprise energy-trading and risk-management platform.
- Diagnose and resolve application, database, interface, job, configuration, and data-processing failures, restoring service during production incidents.
- Develop, test, and deploy changes to stored procedures, databases, integrations, applications, reports, and automation.
- Improve application logging, monitoring, alerting, error handling, recoverability, and operational transparency.
- Trace data from source systems through databases, calculations, interfaces, and reports.
- Work directly with business subject-matter experts to reproduce issues, validate results, and understand operational impacts.
- Create and maintain technical documentation, support runbooks, recovery procedures, and troubleshooting guides.
- Cross-train with other application-support engineers to establish primary and backup coverage.
- Provide infrequent after-hours support for specific operational events.
Requirements
An experienced application-support developer is sought to build internal technical capability for energy platforms. This position is an application-development role with a customer-service and support component, requiring strong communication to interact with end-users and senior stakeholders. This position combines hands-on software engineering, database development, production support, integration troubleshooting, monitoring, and application enhancement. This position reports to the Solution Engineer Lead., Education: A Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field is required. An equivalent combination of education and relevant experience may be considered.
Experience: Eight or more years of relevant experience in application development, database development, integration, or production support is necessary. This includes experience supporting enterprise applications in a production environment.
Technical Skills: Advanced SQL skills are required, with strong development or support experience in Microsoft SQL Server/T-SQL. Experience with C# is necessary. Candidates should also have experience with REST APIs, IIS, Windows Server, FTP, batch processing, job scheduling, source control, structured testing, and release procedures.
Preferred Qualifications
- Experience with Oracle/SQL.
- Experience with Java, as it allows for broader support across portfolios.
- Experience with an enterprise energy-trading, risk-management, or commodity-management platform.
- Experience supporting energy pricing, risk, trading, scheduling, settlement, billing, or financial-reporting processes.
- Experience with Azure, Azure DevOps, or GitHub.
- Experience supporting applications that use Excel-based operational or reporting interfaces.
- Relevant database, cloud, development, ITIL, or DevOps certifications.
About the company
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
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