IT Plant Engineer

We are looking for IT Plant Engineer, responsible for ensuring the reliable and efficient operation of physical and virtual servers, private cloud environments, networks including telecommunications personal computers, and other business-critical infrastructure components. This role oversees the technology infrastructure that supports the business and provides internal users with troubleshooting and escalation support for issues that may impact system health. Responsibilities also include setting up user systems and operating systems, supporting plant-floor technology, and maintaining infrastructure across a multi-shift manufacturing operation.

ResponsibilitiesManage the organization’s IT infrastructure, including Servers, Networks, Storage systems, Mainframe, Telecommunications networks, Virtualization platformsCollaborate with security teams to implement and maintain robust security measures, including Firewalls, Intrusion detection systems, Access controlsConfigure and maintain networking equipment, including Routers, Switches, Firewalls, VPNs, Quality of Service (QoS), Wireless access pointsSupport seamless communication within trusted corporate networks and with untrusted external networks.Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.Monitor usage patterns and enterprise system performance to identify potential issues, including SLA-related metrics, and proactively resolve them to ensure the continued availability and reliability of critical systems.Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritization, as necessary.Perform routine network maintenance and system upgrades, including Service packs, Patches, Hot fixes, EnhancementsDesign and implement Infrastructure as Code (IaC) scripts and automated processes to reduce manual intervention and enhance the repeatability and testability of infrastructure modifications.Troubleshoot complex software and hardware issues escalated by technical support teams. Ensure resolutions are documented and added to the organization’s knowledge repository.Set up and configure user systems, including:Installing and configuring operating systemsInstalling and configuring software applicationsInstalling and configuring hardware devices

Skills RequiredIT Operations, Operations Support Systems, Technical Troubleshooting, IT Support, Technical Customer Support, Technical Support

Senior Associate Experience:3 to 5 years of experience in a relevant field

Work Schedule and Manufacturing Plant SupportSupport a multi-shift operation in a manufacturing plant.Must be able to work onsite with flexible hours to support a multi-shift operation.Support weekend production when necessary.

Technical SupportProvide technical support for plant business customers throughout the manufacturing plant, including:IT applicationsInfrastructureOperating systemsEnd-user productivity tools

Collaboration and Incident ManagementInterface with corporate IT and business owners to prioritize improvement efforts.Support plant-floor systems and corporate teams in resolving incidents.Provide triage and execute business continuity plans.Support escalations.Provide hands-and-feet support to internal support teams and other global teams, including:Database Administration (DBA)Server OperationsOperations ControlNetwork Operations

Application and Hardware SupportFocus on the integration and long-term maintenance of applications and hardware.Assist the Site IT Manager with managing assignments and workload.Develop, maintain, and share accurate support documentation.

Network and Server EnvironmentSupport local network equipment in a Cisco-based environment.Support local servers across both physical and virtual environments in a Windows- and Linux-based ecosystem.

Factory of Tomorrow SupportSupport Factory of Tomorrow deployments and expansion efforts utilizing:Industrial Internet of Things (IIoT)iOSSoftware-defined networkingMobile technologiesAndroid-based equipment

Education RequiredHigh School Diploma or GED

Education PreferredBachelor’s Degree

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.