IT Support Analyst

We are looking to hire a highly driven IT Support Analyst to join our successful IT Department in Lincoln. The successful candidate will report to the IT Systems Manager and will work as part of the local Lincoln IT team, supporting users across the business.

We are an enthusiastic team that support each other in order to achieve a great working environment. We value each other’s expertise and opinion and pride ourselves in offering an inclusive, enjoyable and motivating place to work.

The Role

We are looking to further strengthen our current team with the appointment of an experienced candidate.

As an IT Support Analyst at Gilson Gray you will:

• Deliver exceptional 1st Line support to our staff by communicating with them clearly and accurately
• Setup Computer hardware and install software required by the business
• Escalate support incidents to 3rd party service providers
• Achieve agreed customer service levels
• Provide technical support and fault diagnosis
• Effectively communicate with colleagues and suppliers
• Provide effective support for IT project delivery

Do you have experience in Windows?, * Polished verbal communicator with an exceptional telephone manner and articulate delivery

• Reliable and hardworking
• Organised and self-motivated
• Knowledge of basic networking
• Microsoft Windows 11 and Microsoft Office 365 end user skills
• Confidence to diagnose and fix user issues

Our ideal candidate would also have

• Excellent organisational skills with the ability to prioritise workloads and work to deadlines
• MCP certification would be beneficial but is not essential

Pulled from the full job description

• Referral programme
• Sick pay
• Life insurance
• Free parking
• Company pension
• Discounted or free food
• On-site parking, * A competitive salary with annual review and performance-based bonus
• Great prospect of progress for the right candidate
• 25 days holiday plus 8 Bank Holidays, increasing after 4 years’ service
• Birthday off
• 4 x Death in Service Benefit
• Enhanced employer contribution to your workplace pension
• Eye test vouchers
• Enhanced Maternity/ Paternity pay
• Company sick pay
• Wellbeing initiatives and access to an online Health Provider

This is an exciting time to join us!

Pay: £32,000.00-£35,000.00 per year

Benefits:

• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Our IT team is part of Gilson Gray’s continuingly growing organisation. Gilson Gray LLP is a comprehensive law firm, offering expert legal, property, and financial services. We support clients throughout their entire lifetime.

Based in Lincoln, London, Edinburgh, Glasgow, Aberdeen, Dundee, North Berwick and Forfar we focus on ensuring we provide the highest level of advice and on-going service to our clients. We are ambitious and have significantly grown the team over the course of the last year. We pride ourselves in looking after our clients personally and providing the upmost standard of service.

This role will be based in our Lincoln office.