Data Coordinator

We currently have an exciting opportunity for a Data Coordinator role based in our Head Office in Southall. Reporting to the Master Data Manager the Data Coordinator will be part of a team of 5 who manages, controls and maintains core company information such as customer product ranges, prices, terms and new products.

The purpose of this role is to maintain a coordinated approach to Microsoft Dynamics D365. The role will manage the efficient collection, verification, and input of D365 and associated master data system. It will also support and deliver the continuous improvement projects to deliver a higher standards of data verification and accuracy through the exploration of D365 reporting to improve efficiencies and controls touching all core areas of the business (Sales, Telesales, Supply Chain, Transport, Quality Control, Finance, Product, Procurement).

As a core department in our business and a key component to our ‘Delice customer journey’ high standards of diligence and customer focus is key to the success of the role, the department., Overview: The regulator of sales and transport data verification for DDF, * Managing of information input and maintenance in Microsoft Dynamics D365 that is the core of the Delice business - such as customers, product ranges, sales channel, delivery days, product working to established SLAs for both internal and external customers

• Drive continuous improvement projects to deliver a higher standards of data verification and
• accuracy through the exploration of D365 reporting to improve efficiencies and controls.
• Log and investigate customer queries to established SLAs to ensure they are resolved in a timely and professional manner
• Management and maintenance of the Shared Inbox and actioning each request within the Department SLAs ensuring effective communication across the business is maintained
• Previous knowledge of D365 would be an advantage Sales, Telesales, Supply Chain, Transport,
• Log and investigate EDI queries to established SLAs to ensure they are resolved in a timely and professional manner
• Management of third-party portals, encompassing the tasks of generating products and upkeeping pricing information and customer particulars

• Background in FMCG desirable/ fast paced environment

KNOWLEDGE AND SKILLS

• Familiarity with integrated ERP system - preferably Microsoft Dynamics 365
• Good working knowledge of Excel
• Attention to detail whilst working to deadlines
• Strong communication, proactive, team player
• Ability to work on own initiative as well as multi-tasking and working to deadlines

KEY MEASURES

• Achieving established KPIs on time, accurately and in full
• Feedback from customer groups
• Proactive collaborative communications
• Customer Focus (Internal and external)
• Motivated with continuous improvement focus, * Adhering to Delice principles and values
• Building Bonds
• Innovative Excellence
• Diligent with policies and processes
• Entrepreneurial spirit
• Commit to Action and Ownership
• Strong planning and organising
• Aim High
• Beam With Pride & Love What You Do
• Relating and networking
• Presenting and communicating information
• Deciding and initiating action

• Company Pension
• Life Assurance
• Free Onsite Parking
• Referral Scheme
• Long Service Award Scheme
• 50% Discount Off Company Purchases
• Eyecare Vouchers
• Employee Assistance Programme